According to the Redmond company, users reported that either hibernation ends up not working at all, or a memory dump file is not created. This only happens after the installation of SP1, and it affects both Windows 7 and Windows Server 2008 R2.
The software giant notes that customers who deployed Hotfix 2320550 also experienced the problems mentioned above.
Apparently, the problem is related to customers that rely on “a SCSI miniport driver as the memory dump file device driver or as the hibernation file device driver on the computer,” Microsoft said.
If users install Hotfix 2320550 or SP1 on a machine running Windows 7 or Windows Server 2008 R2, they can create the following problems:
“When a fatal error causes a Stop condition, the operating system does not generate a memory dump file of the system memory. [And] when you try to hibernate the computer, the computer restarts instead of hibernates,” the software giant explained.
“This issue occurs because the operating system cannot use the features that are required to create the memory dump file or the hibernation file on the SCSI miniport device.”
Microsoft has not only identified the source of the problem, but already took the necessary steps required to resolve it.
In this regard, the company released an update which customers can deploy immediately in order to get their computers working under normal parameter again, hibernation-wise.
The refreshes offered by the software giant are available for Windows 7 RTM, Windows 7 SP1 as well as the server equivalents of the two operating systems.
I included the download links for the updates below, and users can head over to the Microsoft Download Center, grab them, and install them in order to resolve the restart / hibernation issue.
Windows 7 Service Pack 1 (SP1) RTM Build 7601.17514.101119-1850 and Windows Server 2008 R2 Service Pack 1 (SP1) RTM are available for download here.
Windows 7 RTM Enterprise 90-Day Evaluation is available for download here.