Don't Call Customer Service Too Often: You Risk to Be Banned

According to several Sprint clients, the US carrier is dropping subscribers who, from the company's point of view, are calling too often the free customer service. You know, the service created with the purpose of... yes, you guessed, the purpose of serving customers. Customers who might have complaints or questions about the services they're paying for.

Clients generally impute billing errors or miscounted numbers of calls when they complain. Some of them are bothering Sprint's customer service too much, as it seems that Sprint has sent out letters to those clients, letters announcing the termination of all services.

Here is what such a letter says:

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.

Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007."

Maybe an official declaration from Sprint is needed, to clear things out. Until then, we have to mention another decision that Sprint took in February this year that probably made some of their customers unhappy: they decided to limit the roaming service, which was supposed to be unlimited.

If Sprint indeed drops "bothersome" customers, look at the bright side: if you want your contract to be over earlier than it supposed to, call the customer service a few times a week and ask whatever pops in your mind about Sprint services. You can even tell that you don't hear too well and kindly ask operators to repeat the answers. Several times.