14 DAY TRIAL // The Surface Pro 3 is surely affected by a lot of issues, and more recently, buyers have started complaining about the quality of the 5-megapixel rear camera which cannot be used for taking clear photos of near objects.
The first post on this problem was first posted on Microsoft’s Community forums on June 23, 2014, and since then lots of other Surface Pro 3 buyers have confirmed the very same problem with their devices.
As it turns out, it doesn’t really matter which Surface Pro 3 model you buy because the quality of the photos you take with any of the two cameras, front and rear, is really awful.
It appears that it all comes down to the way the tablet handles auto-focus, as the camera cannot automatically focus on near objects and thus the result is just a blurry photo which is worse than those taken with lower-quality cameras.
Buyer sends email to Microsoft to improve camera
One of the users who experienced problems with the tablet has decided to send Microsoft a letter to detail the issue and ask the company to improve the camera.
“Otherwise, I won’t be able to purchase the Surface Pro 3 and replace all laptops in my company with your device,” the user said, explaining that a better camera was a must-have in his organization.
Of course, Microsoft hasn’t yet replied to the letter, which you can read in full after jump. Chances are that the company will ignore it, but we’ve also reached to Microsoft for a word on this and will update the article accordingly when we get an answer.
Microsoft wants users to replace their tablets with new ones
Another Surface Pro 3 buyer who contacted Microsoft for more information on the camera revealed that the company’s staff actually recommended him to replace the tablet with a new one due to what was suspected to be a faulty camera.
“Frankly, I am livid and disappointed at the quality in this product. at first I assumed it was a firmware issue and/or a hardware issue but after performing all of the steps the tech support people have instructed and having been instructed to go the store and exchange for new hardware, I get the same issue,” he said.
“So this leads me to believe it may just be the quality of the cameras Microsoft shipped out on all of the devices,” he continued.
Lots of users have already confirmed the same problems with the device, so it remains to be seen if the company can address it with the help of a firmware update.