14 DAY TRIAL // Capcom has confirmed that customers who have purchased Resident Evil 6 digitally via the PlayStation Network for the PS3 are encountering an error after applying the day-one patch for the game, and that it will soon release a special fix for this problem.
Resident Evil 6 is one of the first big games to be made available on the PlayStation Network just as it’s released into actual stores, and was even available for pre-order for quite some time.
Sadly, it seems that the release didn’t go as smoothly as Capcom had hoped for, as those with digital editions of the game are faced with a major error after they installed the title’s day-one patch.
“Essentially it is recognized that some consumers who downloaded the game from the PSN store pre-loaded (pre-order) or within the early hours of launch may be experiencing problems booting up the game. In short, early purchasers who tried to download the game from PSN store may have seen an error message, after they downloaded the day 1 patch. The patch has created an issue and prevents people booting the game,” Capcom admitted to IGN.
A temporary fix is offered by the company to those affected by the problem, as they can just uninstall the game and install it again, thereby bypassing the necessity of installing the problematic patch.
“The temporary fix to ensure people can enjoy RE6 today as intended is to ask those people to un-install the game (only if they originally saw an error message) and re-install the game. This time they won’t be prompted to download the patch and the game will load.”
If they do this, however, those with digital versions won’t be able to play alongside those who got the retail version of the game. A patch will soon be released to fix this issue but, as of yet, it’s unclear just when it will be released.
This error couldn’t have come at a worse time for Capcom, as Resident Evil 6 was slammed both by critics and players due to its low quality.