The company's engineers turn to players to collect info

Jan 19, 2015 22:23 GMT  ·  By

It looks like a fair number of Diablo III players have been affected by lag in the last couple of days and Blizzard does not seem to be able to offer a fix for the moment.

The game's forum is full of complaints coming from players who are disappointed by Blizzard's lack of communication when it comes to this problem.

One forum member claims that many Diablo III players on US East coast and some in Europe have been hit by lag over the weekend and the issue still affects them without Blizzard making any statements.

Apart from the major lag issues, some players even experienced occasional disconnects while playing Diablo III and sometimes even rollback.

The problems seem to affect more people that Blizzard initially thought

The good news is Blizzard has finally acknowledged the lag issues and is now turning to Diablo III players to offer their feedback, which will eventually lead to a solution. Here is the entire blue post that asks for Diablo III players' help:

“We've been asked to collect some information for our network engineers on this issue. We'd like to have your trace route info when you trace to 12.168.209.68. We'd also like to see the results when you run our Looking Glass utility to see the return path of the trace from Blizzard to you. Be sure to select Diablo III in the utility. And lastly, please identify your ISP and geographical location in your reply post with the above info.”

Reading further through the forums we've noticed that this is in fact a widespread issue and that players from all parts of the United States are affected by latency.

While some may still be able to play Diablo III at decent latency levels, the reports coming from players hit by lag problems continue to pile up. Now it's Blizzard's turn to pinpoint the problem and issue a solution. Hopefully, that will come sooner rather than later.