14 DAY TRIAL // Blizzard has issued a new statement about the ongoing rumors that Diablo 3 and its Battle.net service were compromised by hackers who managed to steal accounts just by joining a player’s game session, even if he had a special Authenticator.
Diablo III was launched last week and, since then, quite a few players have begun complaining that their accounts were hacked even if they used a special Authenticator and didn’t tell anyone the passwords to their Battle.net accounts.
Blizzard has already released a statement concerning the issue earlier this week and now it has posted a comprehensive message to Diablo 3 owners and Battle.net account holders, dismissing any rumors that have appeared in the last few days.
"First and foremost, we want to make it clear that the Battle.net and Diablo III servers have not been compromised," the developer said.
"In addition, the number of Diablo III players who've contacted customer service to report a potential compromise of their personal account has been extremely small."
What’s more, the Authenticator is secure, as no problems have been reported by users who had the device or the mobile app connected to their accounts.
"In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account, and we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (i.e. someone logging using an account's login email and password)."
Last but not least, the studio has also mentioned that it’s technically impossible to hack a player’s account just by joining his session, so players shouldn’t worry about letting strangers into their own match.
"To that end, we've also seen discussions regarding the possibility of account compromises occurring in ways that didn't involve these "traditional" methods - for example, by "session spoofing" a player's identity after he or she joins a public game."
"Regarding this specific example, we've looked into the issue and found no evidence to indicate compromises are occurring in this fashion, and we've determined the methods being suggested to do so are technically impossible. However, you have our assurance that we'll continue to investigate reports such as these and keep you informed of important updates."
You can bet that Blizzard is working hard to maintain Battle.net secure, especially since Diablo 3 relies on it to store player data and let them play with their friends cooperatively.