14 DAY TRIAL // Even though we live in the technology era, sometimes it's hard even for the authorities to keep up with its requirements. For the last eight years, the Central Vigilance Commission, a watchdog agency in India that looks into police corruption, has piled up hundreds of complaints about the Delhi police in their systems because of a lost password.
As The Indian Express informs, the agency forwarded the grievances to Delhi police department, but no action has been taken for eight years.
None of the corruption complaints has been assessed by the police department because they didn't know the computer password. 667 complaints have been pending, some of them dating back to 2006.
Eventually, the Central Vigilance Commission asked the department about the large backlog and found out that nobody there knew how to access the complaints portal.
In January, two senior officers received proper training on how to operate the portal and they will be working to address the pending complaints.
A police official said the incident happened due to a “technical problem” and promised that all public complaints would be addressed.
However, it seems more like a case of sheer incompetence and indifference to me. The portal dealt with corruption issues, so the fact that they didn't open it for eight years raises a lot of questions.