Dell just announced the release of a new tool - DellConnect - as part of the company's strategy that targets the improvement of services and support meant for domestic consumers and small businesses, a long term plan which benefits from a $100 million investment, according to Hardware Zone.

"We're pleased to offer this technology which helps solve our customers' problems directly at home in real time at no additional cost," stated George Leung, Asia Pacific/Japan Director - Contact Channel Optimisation, Dell Asia Pte Ltd. "We believe this is a better option than planning a visit and having to pay more than $100 for the privilege. The days of the PC house call are on the wane. The hundreds of thousands of surveys we've done with customers show this is the future of fixing most common problems."

DellConnect service is an easy tool used by Dell technicians who can connect to the user's computer via a broadband connection after the customer has given his/her approval. The service mainly targets common computer issues such as software, installing settings or software "drivers" for running printers, cameras and other gadgets.

Dell representatives announced that the company will invest more than the sum previously announced - $100 million, part of them being already spent on hiring 2,000 professionals only in the U.S., and on training 5,000 employees worldwide. Moreover, Dell has also opened or extended more than ten new call centers in Oklahoma City, Oklahoma, Edmonton, Canada, Manila, Philippines, and Halle, Germany.