AlertFind is a system developed to offer help for business to quickly contact a large number of employees, customers and others through all available communication channels
during crisis. Administrators and end-users are allowed to set language preferences for notifications and instructions, which help AlertFind to ease the communication between customers and employees in few different languages at the same time. Available now are English, French, German and Spanish, and, by the end of 2008, Japanese, Simplified Chinese, Italian and Dutch will also be supported.
"Currently, the top-10 customers for AlertFind have nearly one million employees, with a significant percentage located outside the U.S.," said Bryan Rollins, director of product management at Dell Global Services. "Being able to immediately communicate during a crisis, regardless of where employees are located or what language they speak, is a top priority for these organizations. Based on customer feedback, we now provide additional language support for both in-bound and out-bound messages."
26 countries benefit today from local in-bound numbers for employees provided by Dell, and more are added on a regular basis. Employees can check on sent notifications, complete poll surveys, transfer to a conference call bridge or listen to general information when calling the in-bound numbers. Same numbers allow employees to get information in the event of a disaster from anywhere, even in cases when portions of the communications infrastructure are not available. Notifications can also be initiated by administrators via local numbers, so that employees can easily identify the alert.
Immediate two-way communication is a key component to international crisis notification on a large amount of devices. AlertFind is a leading provider of critical communications in crisis events. It uses a global, two-way native SMS technique which helps ensuring that text messages are quickly received by customers. Other solutions use SMTP, but AlertFind has an advantage, as the SMS protocol is rarely identified as spam by telecommunications providers. In order to provide the two-way SMS capabilities all over the world, Dell has also established agreements with telecommunications companies.
Another important feature of AlertFind is its privacy and security compliant design, developed mainly for global companies. As some countries might ask for data to be held in specific geographic locations, Dell Global Services is able to provide both global and regional storage and delivery options through its top-tier data centers in multiple countries around the world. This way, stringent data privacy requirements can be easily fulfilled.
Alert Find allows customers to set permissions regarding the identity of the alert sender, and can also see contact information, all featured by a secure distributed management. Only regional users and groups available locally are alerted by Alert Find when a notification is sent by a regional crisis team. This way, companies can provide local control over crisis management, and message speed creation is enhanced while security risks are reduced.
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