From Software is offering no clear appeal process

May 6, 2015 21:15 GMT  ·  By

The development team at From Software has launched a new title called Bloodborne, but a lot of its fans are still playing the older Dark Souls 2 using the newly released Scholar of the First Sin content and a wave of relatively mysterious softbans have been hitting that community recently.

Gamers on Reddit are complaining that they are being moved to the pool of players that is made up of cheaters despite the fact that they seem to have done nothing wrong.

From Software has a policy of sofbanning all gamers who are cheating in any way and go online, because it wants to make sure that the playing field remains fair for all those engaged.

But the affected Dark Souls 2: Scholar of the First Sin players are saying that the only thing they did to modify their install was to add a popular mod called DS2fix, which is designed to eliminate a number of issues with the title.

The community is using the mod, which is created by members, to make sure that they are not affected by the durability bug and their saves are not impacted by some corrupted items.

At least one player has contacted From Software to ask why he was banned and received a response that seems to suggest that two different teams of the company are involved and that they are not communicating with each other.

The answer states, "The decisions for these restrictions/limitations on your account are ultimately handled by the Dark Souls II server team (FROMSOFTWARE) in Japan that is monitoring the servers and we would have no control or ability to change their decisions (we can only provide information regarding whether or not restrictions have been placed on an account)."

From Software should listen to the player community

The big problem for those affected is that they have no clear way of demonstrating to the development team that they are not guilty in order to get back into the regular player pool.

Dark Souls 2: Scholar of the First Sin is a popular title, and From Software would do well to hear the complaints coming from the fan base.

However, the company does have a position stating that gamers who use mods are doing so at their own risk.