First consequences of the Nokia battery problem

Aug 17, 2007 07:54 GMT  ·  By

Nokia's recent announcement of the existing problems that they have experienced with their batteries seems to have caused some unexpected consequences. Handset owners have showed up at the producer's showrooms seeking for information and asking for their batteries to be replaced.

Reports of this happening have come only from India, although there is a high chance for Nokia showrooms from other countries to also experience this type of problems. The generated fuss on the battery matter is quite normal, as Nokia has offered to replace the faulty batteries and all those parts of the slot that has experienced problems.

Still, let us not forget that we are talking about an average number of 46 million such products that are potentially dangerous. That's an overwhelming number of users to deal with and a huge number of faulty handsets to inspect. The process has high chances of proving to be tedious and of asking for a large amount of resources from the producer.

Nokia's warning referred only to the BL-5C batteries manufactured by Matsushita between December 2005 and November 2006. Moreover, the number of incidents that have been reported until now to have been generated by this product stands somewhere around the number 100. The main issue has been that the batteries were overheating, also presenting the danger of explosion.

The first consequences of Nokia's battery problem have already started to arise. Aside from the fact that the company has had to deal with the huge number of customers claiming for their batteries to be replaced, the effects could linger in time. Having experienced such problems in the past will make many Nokia handsets suspicious of not being capable to provide a top amount of quality to their users for a long amount of time from now on.

Only in India, the battery replacing operation will cost Nokia more than 550 crore rupees. It is left to see the figure that it will reach at a global scale.