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January 5th, 2007, 09:02 GMT · By Silviu Stahie

Company of Heroes - Known Issues and Fixes

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Company of Heroes is the spiritual successor, at least in terms of gameplay and strategy, of the famous Warhammer series. Relic has got us used to great games and this one is no exception, but with great games come great bugs. Usually, the more complicated a game gets, the more problems are likely to appear. Company of heroes had and still has a ton of network and hardware bugs, despite the successive patches that brought the game to version 1.4. Here are the collected problems and possible solutions for most of them:

Things to Try First
Update everything. This sounds trivial, but is the solution to well over half of the problems people encountered. This means:
- updating your graphics drivers to the latest version;
- updating your sound drivers;
- updating Windows to the latest version (Windows XP SP2 required);
- updating your mainboard drivers;
- patching the game to the latest version.

Known Issues
If
you're having Network Performance Issues, ensure that the proper ports are forwarded (read the readme), and any bandwidth shaping apps are configured or removed (Net Limiter). Antivirus programs (nod32) will need to be configured properly.

Uninstalling McAfee Personal Firewall has helped several people with their online issues.

If having lockups, try underclocking your memory speed.

Choppy Performance in Skirmish and Multiplayer - with My Documents Redirected to a network share. - Problems will also be evident if saving a single-player game or loading single-player levels which depend on data from a previous mission (IE: Mission 4).

Nvidia SLI users experiencing a slow framerate can try turning off post processing in the game's graphics options.

Net Limiter - Any version. This bandwidth shaping application interferes with Network connectivity. Uninstall Net Limiter or try these steps.

Nod32 Antivirus - Unknown Version (most recent?). This antivirus application is proven to interfere with CoH. Looking for configuration settings that may help.

Windows Anti-Spyware Beta - Reportedly shutting this down lessens interference with CoH.

Windows Defender - Reportedly disabling this (might just need to be properly configured) will help you get into games.

Content Protect - App that protects children from getting into questionable websites was causing problems.

DNS Servers improperly set. Setting your DNS servers to a local device (router, etc), something other than your ISP's DNS server can cause problems/failure to log into CoH.

Sunrocket VOIP can cause connection errors.

Spkrmon apparently causes network connectivity issues.

McAfee Antivirus causing issues. Particularly the privacy stuff.

Internet Download Manager reportedly causes network issues (probably has a bandwidth shaping component to it).

Problems with TCP/IP stack - Look for LSP errors in the hijack this log file.

There is now at least one person confirming that their VPN Client causes connection quality problems when playing.

Netgear routers - port triggering possible work around.

Norton needs additional configuration, needs to be added to the threats exclusion list.

cFosSpeed - another bandwidth shaper like Net Limiter causes problems - info on how this program works here[/COLOR].

Zone Alarm Security Suite causing issues - Note was an older version (exact unknown).

When playing Company of Heroes, please ensure that your system is not blocking outbound connections on 6112 and on 30260. The readme.txt makes reference to 30275 but that number is incorrect.


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READER COMMENTS:


Comment #1 by: joelice on 29 Dec 2007, 09:08 UTC reply to this comment

i thinks there is a problem with my installation with this game. when i begun to play in the first mission, all the units and the terrains are invisible. all i can see is the legends of the unit......... Help me how to fix this problem

Comment #1.1 by: tony k on 16 Sep 2011, 18:15 GMT

i have this problem aswell invisible units, if anyone could direct me to were to find help if non is avalible here please tell me thanks guys


Comment #2 by: Doug A. on 10 Feb 2008, 20:01 UTC reply to this comment

I can't get passed tutorial. The system locks up and gives me the following "display driver stopped responding nvlddmkm." I have a new Dell inspiron w/NVIDIA GE FORCE 8600GT-DDR3.


Comment #3 by: Rodger Brown on 16 Mar 2008, 03:59 UTC reply to this comment

PROBLEM WITH LAN GAME
Have installed the patches for Version 1.51, which is the same as the other computer on the LAN. When trying to play LAN Game together the game recognizes the fact they is another PC/Player and we can go through all the set-up selections. But then when it goes to load my Game just freezes at end of the Loading Process and the other PC just says that I have dropped out of the game. Is same no matter who starts game.
ANy ehlp would be greately appreciated.


Comment #4 by: john smith on 15 Oct 2009, 07:00 UTC reply to this comment

yes i have a problem with the game as all of the units are invisible. Apparently there is a problem with Radeon 9250/9200 which causes the units to become invisible.
if anyone knows how to fix this problem it would be greatly appreciated


Comment #5 by: tamem on 21 Apr 2010, 18:47 UTC reply to this comment

Yes i have the problem as well all of the units are invisible.... i have radeon 9200
plz help

Comment #5.1 by: mr on 10 Sep 2010, 08:52 GMT

same problem, all units are invisible, first time i played it everything was great- and now, all i see is shadows


Comment #6 by: medieval 2 fan on 16 Sep 2010, 05:30 UTC reply to this comment

my company of heroes is having a bug problem whenever i load the game the screen flickers time to time


Comment #7 by: taffwob on 09 Nov 2010, 20:37 UTC reply to this comment

This game wont even let me begin. I've bought the Anthology

Comment #7.1 by: redifo on 19 Feb 2012, 13:34 GMT

my game doesnt start when ever i try it tries to sync but after finishing it it just stops and dont starts if u solved ur problem can u tell how u did it?


Comment #8 by: jo Bolg on 03 Mar 2011, 03:23 UTC reply to this comment

It is easy to speculate about what may influence the game freeze. I don't see actually any precise info on it.
WHAT are the settings for nod32 or for the firewall, or port forwarding ... or ANY settings that you keep talking about. you just say that there are some settings to be followed, but you don't give any proper info about them. Yes .. this kind of post could probably be made by any 10 yo who'd know how to type.


Comment #9 by: Alex on 14 May 2011, 18:02 UTC reply to this comment

I get a "wrong disc" message.


Comment #10 by: romulus62 on 13 Jul 2011, 18:02 UTC reply to this comment

Hope someone can help? Ever since I put in a 5850 hd card I get a box in the middle of my screen saying signal out of range.


Comment #11 by: als on 11 May 2012, 21:29 UTC reply to this comment

cool but i got some prombel with the game i personally have the game and no problems with it into all the sudden the screnn goes bulr purple red white black and none of the images show up but going into the game is fine jsut when i start a game it starts acting up


Comment #12 by: make on 05 Jul 2012, 12:56 UTC reply to this comment

i have got the same invisible units problem and im running the game on radeon 9200 ! pls if u have a fix or a solution rply

Comment #12.1 by: Mr Drift on 01 Aug 2012, 10:15 GMT

I am having the same problem as you but I have a Nvidia 8800 GT. So I know it isn't the graphics card specifically. I just installed a mod and started playing today and it was fine. untill I tried the second game and the shadow thing happened. I have had this problem before and all I did was restart the game and it fixed the problem. but now I've tried several times and I'm still getting the shadows. I was talking to a friend of mine on skype about it because he had the same issue. He has the steam version and so do I...

He fixed his by going into COH on steam and validating the steam files. and apparently that fixed it for him. however it did not work for me. I am going to reinstall COH on steam and let you know if it works for me.

If anyone else has anything to add please let me know.

P.S. He also said that if anything screws with the game, it is those specific graphics/texture files that corrupts first...


Comment #13 by: Mr Drift on 01 Aug 2012, 10:31 UTC reply to this comment

FIXED*** I went on to another site and saw someone had found the problem. I think the game is actually having trouble processing the shader detail being low. So in the main menu went into graphics settings and turned the Shader detail and the one under it to ultra or high, and not only did it FIX the invisible problem, the FPS went through the roof and the game is running really smooth now. Hope this fixes it for anyone else...

Cheers
Mr Drift

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