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August 2nd, 2010, 09:42 GMT · By Lucian Constantin
Cold Call Tech Support Scams Increasingly Common |
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Security researchers are concerned about the increasing number of scams that involve people receiving phone calls from scammers, who impersonate tech support specialists. The rogue callers claim that virus infections were detected on the computers of their targets and try to get them to install scareware.
The practice of contacting someone over the phone without any notification in advance and presenting them with some sort of offer is referred to as cold calling. The method has been long used by sale representatives and is now regulated in many countries, via “Do Not Call” lists. Unfortunately, such opt-out mechanisms are not honored by cyber criminals, who apparently have adopted the practice to trick computer users into infecting themselves with malware. According to David Harley, a senior research fellow at antivirus vendor ESET, more and more reports of such rogue phones calls are coming in from people in the UK and Europe. The scams generally start with the caller posing as a technical support engineer certified by a well known company like Microsoft or Cisco. Typically they claim that the phone call is in response to reports sent out automatically by the user's computer, which is infected with malware. One method regularly used to convince the target that there is something wrong with their computer is to get them to open the Windows Event Viewer. This operating system component is likely to list various warnings about errors generated by applications and services. These errors aren't necessarily critical or require any kind of action, but non-technical users are obviously not aware of that. The rogue tech support specialists offer to install what they claim are better antivirus programs. To add credibility to their story, they often cite the names of reputable security vendors the victims might have heard of. However, the products they tout are actually rogue applications, which display fake security alerts in order to convince users to pay for useless licenses. Unfortunately, such scams might only be the beginning. " One of the ideas around at the moment is that ISPs might (or even should) regulate customers whose systems are compromised by malware such as bots by not allowing them to connect until those systems are cleaned. […] I have a horrible feeling that we might start to see support scammers claiming to be working for or affiliated with ISPs: the threat of disconnection would be an effective way of putting pressure on victims," David Harley, warns. You can follow the editor on Twitter @lconstantin
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| Comment #1 by: Eric on 17 Feb 2011, 22:20 UTC | reply to this comment | Just had a call yesterday from a guy with an Indian accent saying he was calling on behalf of MicroSoft |
| Comment #1.1 by: Eric too on 22 Feb 2012, 08:48 GMT | Happen to me as well same indian guy. Called back swearing on my voicemail. It upset my wife.
I will definitely report this to iccc.
here is what he said
open run
type. Cmd
then type assoc
read him the id number which he already knew
type iexplore
emmyy.com
he mentioned a green screen and 2 options
run and don't run
after run there should be ip address some other numbers v3
he wants you tell him the number
Obvious don't even get to the emmyy.com website |
| Comment #2 by: DaVinci on 03 Mar 2011, 17:46 UTC | reply to this comment | They are in the US, southeast now. I do tech support so my crew figured this out easily. We played with him a bit then hung up when we realized that he didn't know male names from female names. |
| Comment #2.1 by: UPMommy on 25 Jan 2012, 18:26 GMT | too funny, they asked for my husband and I said it was me...LOL what an idiot |
| Comment #3 by: sharonar22 on 09 Mar 2011, 03:47 UTC | reply to this comment | Still trying to get our $300 back...
our bank is helping, but it's not easy to prove.
Anyone have any suggestions for this? (Proving)?
Thanks~ |
| Comment #3.1 by: Brinks79 on 13 Jun 2011, 15:55 GMT | If your cookies are still on your browser you might be able to back track through them to see if any steps could prove that your not trying to scam the bank |
| Comment #4 by: mkm1465 on 10 Mar 2011, 18:27 UTC | reply to this comment | 235-802-0308 calling everyday wanting to take control of pc. such idiots |
| Comment #5 by: IT Professional on 30 Mar 2011, 21:45 UTC | reply to this comment | Received one today from "ABC Tech Support" Asking if my computer was running Okay. Heavy Indian Accent.
When I informed him I was a Network IT Engineer with Cisco Routers and Pics Firewalls he quickly hung up. One of our Call Center Operators got the same call, they wanted her to go to a specific website (Which she did not do) and D/L a file to stop "Corruption" of her hard drive. She phoned me and I relayed the Info.
They Sploof the ANI number 201-200-9999 |
| Comment #6 by: IT PRO on 30 Mar 2011, 22:36 UTC | reply to this comment | 3amlabs.com Information masqurading as an american company is ACTUALLY a Hungarian SCAMMER
83.216.32.0/19 ENTERNET AS15467
83.216.32.0/21 ENTERNET AS15467
Base Record Name IP Reverse Route AS
pgw.chemaxon.com a 83.216.34.1 Hungary 83.216.32.0/21
ENTERNET AS15467 ENTERNET-LIBERCOM-AS Enternet 2001 Ltd., Hungary
bpmx1.logmein.com a 83.216.34.162 Hungary
mail.03am.com a 83.216.34.162 Hungary
bpmx1.logmein.com mail1.03am.com a 83.216.34.162 Hungary
bpmx1.logmein.com mail1.3amlabs.com a 83.216.34.162 Hungary
bpmx1.logmein.com mail1.codefromthe70s.org a 83.216.34.162 Hungary
bpmx1.logmein.com mail.montrose.hu a 83.216.34.170 Hungary |
| Comment #7 by: www.teche4pc.com is a SCAM on 31 Mar 2011, 04:44 UTC | reply to this comment | I just got a call from them ( 31/03/2011 ) and claimed they where from south melbourne Australia, though the speaker was from india and the vioce was far and not clear in any way.Should of been crisp,very shonky.After telling me that MICROSOFT ESSENTIALS was the programme that was downloading all the viruses on my computer and so called showed me where in my system they where.They then directed me to go to their flimsy sight at teche4pc.com to download garbage to put into my system where I blatantly refused and then decided to tell him where to stick it. * WARNING, You have to be a fool to Download anything these monkeys tell you.They got my number and name correctly and so they should be prosecuted for stealing info: period. I have just send this information to Australias Scam watch to deal with the site. |
| Comment #8 by: Barb. on 10 May 2011, 13:57 UTC | reply to this comment | I got a call from 926 754 3277. A woman told me that my computer was in danger of crashing and handed me over to a man who said he was a computer technician with Windows. Unfortunately, I let him walk me through my computer system and application. I gave him my phone number and email, and postal address. But when he got to the part where I had to pay $208 ( I could see this figure on the screen he led me to) I decided to hang up. I feel embarassed that I was caught. Now I am worried that I have malware on my computer. Barb. |
| Comment #9 by: scammed on 16 May 2011, 19:08 UTC | reply to this comment | What exactly do they do because they got on someone's computer I know. She never gave them any money but do they steal your info or do they put programs on your computer to get your banking when you log in.. She never turned on the computer since the call... Any info is greatly appreciated... |
| Comment #10 by: ticked off on 17 May 2011, 02:34 UTC | reply to this comment | just got a call from 1-926-754-3277 claiming to be Microsoft. He wanted me to type: eventvwr in the windows run screen. I mistook that with google and kept chatting while I was reading up on his "business". Then we had a little arguement and decided it was best that we never talk again. Rather unpleasant fellow. I've reported it through the RCMP fraud/phishing schemes email. |
| Comment #11 by: doycan on 27 May 2011, 22:29 UTC | reply to this comment | I too got the same call today from a guy with a heavy Indian accent with others talking in the back ground and he said that his name was "Andy Jones" and that he was from Windows and that my computer was sending out a message that I was infected with a virus. I told him to explain to me what he was going to walk me through on the computer and that I do Tech Support at a manufacturing plant and that I did not need to sit in front of my computer and he hung up...funny thing is, he sounded like the same guy with the same name that called me from Bell two days ago to offer me a great price on a bundle and I'm still waiting for him to call me back...I can't wait to rip a piece out of "Andy Jones" if he dares to call back. |
| Comment #12 by: sp on 22 Jun 2011, 12:28 UTC | reply to this comment | I had a similar call today in the UK. He wanted me to go to www.emmyy.com. I said I didn't trust him and we agreed to end the call. |
| Comment #13 by: Arthur on 07 Jul 2011, 19:40 UTC | reply to this comment | Had the same Indian call me twice today from 212-221-1111 . He hung up when I told him "no I don't have Windows but I do have a Mac " . |
| Comment #13.1 by: tg on 15 Jul 2011, 06:54 GMT | got the same call today july 14, the same 212 number, Very agressive. wanted to know if my computer was on. Said I had a virus. |
| Comment #14 by: bp on 14 Jul 2011, 20:14 UTC | reply to this comment | Had the same thing today, didn t catch the guys name as too strong an indian accent but he said he was from 347pchelp (he also named vista and xl) and that my computer would shut down in half an hour and would never re-boot if i didn t let him fix the virus's on there. I refused explaining that it was a works computer at home and was passworded so i couldn t get into it so he was asking or rather tellin me to go to another computer in the house and why couldn t i get access and didn t i want to save my computer. He was actually rather nasty and getting very angry when i refused, i asked for a tel number so my partner could call him back if he wished but he started shouting so at this point i hung up! He did not like being told no i wouldn t do it and he did ring back but i didn t answer. |
| Comment #15 by: wowest on 24 Jul 2011, 19:30 UTC | reply to this comment | My wife got a call from these guys while I was out, yesterday. Fortunately, I don't let her on my computer. She was a special education girl, and I need to protect her, so she told the guy to call me back. He was late, so I told him to try again in an hour. He was early. Then he put me through looking at all of these yellow "warning" and "error" messages with "I beg you not to click on any of them or you may cause your computer to crash." He wanted to have their technician access my computer, after which he would want to get my credit card information to charge me for the "nominal" amount of $119.00. I told him that I would call him back when I had some money and he seemed to be somewhat annoyed. From what I'm seeing here, I'm glad I wasted some of his valuable time. |
| Comment #16 by: shone on 27 Jul 2011, 21:05 UTC | reply to this comment | I did something that I never do:(
I let them connect to my pc, and when I realized that is a scum, I told them to get lost from my pc, and I saw them stealing my doc. All my photos were gone forever. No other damage so far. I did not have any valuable No in my doc, but so many photos and stories. |
| Comment #17 by: rb on 30 Jul 2011, 15:12 UTC | reply to this comment | just hit me in dartmouth nova scotia canada
lol "im calling from windows"
told him i use unix, he went away peacefully |
| Comment #18 by: Gisele on 02 Aug 2011, 01:02 UTC | reply to this comment | Exactly what I've just gone through! Great description... Beware of ecovisiontech.com. Unfortunately I fell for it hook, line and sinker! Down $520. Uhhh!!! |
| Comment #19 by: George on 10 Aug 2011, 15:42 UTC | reply to this comment | Yes I fell for just what Ihave read on the letter just above , and i Fell for this Indian Speel Hook , Line ,& Sinker.
I have reported to my bank and they are putting this to the fraud dept. |
| Comment #20 by: stjohn;s nl on 20 Aug 2011, 03:07 UTC | reply to this comment | i have received at least 2 calls a day for the last 2-3 weeks. the couple times i answered was because it was unavailable name and number, and i wanted to make sure it wasn't a family member. most recent call at 12:30 am from 607-594-4642 - didn't answer. i have had both Indian and Chinese people - each time giving me the same BS about being from Microsoft Essentials. i hang up before they say another word. I'm wondering if there is any way to stop the calls? any suggestions? or where we can report. from a google search the 607 number is out of New york. |
| Comment #21 by: Bob on 27 Aug 2011, 00:36 UTC | reply to this comment | I received a call(s) from this number telling me they were Blue Cross of California. They wanted my Medicare number and/or my S.S.N. They are not Blue Cross.
Bob |
| Comment #22 by: compuuser on 03 Sep 2011, 01:18 UTC | reply to this comment | Just like Eric, I got the same phone call--same Indian accent and telling me they were from Microsoft system support and that my computer was infected by Trojans. He seemed to be reading from a script. Mine was calling from Ontario apparently. |
| Comment #23 by: bd on 08 Sep 2011, 23:20 UTC | reply to this comment | Had one call me today claiming to be from Manchester England saying he was callign in response to a Window's Error report- I told him I did not htink he was legit - and he hung up! |
| Comment #24 by: RH on 10 Sep 2011, 23:59 UTC | reply to this comment | Got a call from 510-943-3043 ( 5109433043 ), where the person (apparently named "Piter") was claiming to be from the Windows Service Center. He wanted me to provide computer information (CLS ID, IP address, etc). I hung up. |
| Comment #25 by: Marie on 16 Sep 2011, 21:26 UTC | reply to this comment | This claimed to be from a company called Global Tech. Chatted with him for a couple minutes then he had me pull up event viewer so I told him he was bogus, he hung up. |
| Comment #26 by: heather on 27 Sep 2011, 15:39 UTC | reply to this comment | just got a call from these scamers i was talking with my son at the time he told me get the name and number but dont do anything to my system its a fake i told the guy i was calling my computer repair shop and would call them back who do we report this to please.!!! |
| Comment #27 by: Christophe on 11 Oct 2011, 16:57 UTC | reply to this comment | My Mother rcvd a call from Support One Care saying that her computer needed checked for infections so I took the call and the representative, who had an indian accent, explained he was calling on behalf of Microsoft and needed to check our computer for infections. I asked him for his companies name and phone number to verify if this was a scam on Google and he became beligerant so I disconnected the call. I live in Pittsburgh, Pennsylvania so be careful!! Don't ever give out Bank Acct # - Routing # or Credit Card information over the phone. My Mother is elderly and was confused & frightened by this call and fortunately I was home to prevent her from being scammed. |
| Comment #28 by: SBARNES on 12 Oct 2011, 14:55 UTC | reply to this comment | sOME iNDIAN GUY FROM "GO TECH SUPPORT" JUST CALLED WANTING ME TO TAKE A SURVEY ABOUT MY COMPUTER. WANTED TO KNOW IF I HAD ANY TROUBLE WITH WINDOWS ERRORS. I TOLD HIM MY COMPUTER IS WARANTIED AND HAS NO PROBLEMS AND THAT I AM NOT WITH A BUSINESS AND HE HUNG UP. THE NUMBER ON THE CALLER ID SHOWED UP AS ONLY 5 DIGITS. TOTALLY ANOTHER FORM OF TERRORISM. THEY SHOULD BE SHOT....OR AT LEAST FOUND AND PUT IN PRISON. |
| Comment #29 by: Lucinda on 11 Nov 2011, 20:58 UTC | reply to this comment | http://www.microsoft.com/security/online-privacy/phishing-scams.aspx#Victim
Microsoft does not make unsolicited phone calls to help you fix your computer
In this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware.
Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards.
Treat all unsolicited phone calls with skepticism. Do not provide any personal information.
If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.
If you think you might be a victim of fraud, you can report it. For more information, see: What to do if you think you have been a victim of a scam. |
| Comment #30 by: TT91 on 12 Nov 2011, 22:31 UTC | reply to this comment | They can not only steal all your info from your computer, but they can also turn your computer into a "zombie bot", this means they can turn on your computer, use it and control it without you knowing or giving permission. When they trace the IP address it'll go to you instead of them. SCARY!! I had a call from 347-111-1111 yesterday. The thing is the guy had my name! He said he was calling from Microsoft and my computer was putting out a terrible virus and that's how they "got" my phone number , which made no sense at all. He was hard to hear and had an accent. I reported the incident to the FBI's tip page for crime after I told the guy to never call my house again. |
| Comment #31 by: john on 13 Nov 2011, 02:38 UTC | reply to this comment | how do i deal with this problem.i gave this guy my master card no witch he wasent able to use but i fear what these guys are going to do next |
| Comment #32 by: affen on 25 Nov 2011, 17:53 UTC | reply to this comment | I also just had a call from a fellow with a strong Indian accent who called himself Olive. I told him I could not understand what he was saying and would call back. I asked for his phone number and was told it was 855-791-1190. His number on my phone display showed 855-791-1186. Did not fall for this scam, but how can these bastards be stopped?? |
| Comment #32.1 by: Abbey on 13 Dec 2011, 21:56 GMT | Agree wit this man.
HOW CAN WE STOP THIS CONSTANT PHONING.
IT REALLY GETS ON YOUR NERVES.
EACH TIME LOOK AT THE ID ON PHONE OR TV IT IS THIS NUMBER THAT IS CALLING. |
| Comment #33 by: PEB on 26 Nov 2011, 07:35 UTC | reply to this comment | I know this may be an old article, but I had a call relevant. About 12:25am There's a call on my wife's cell.. I answer it.. The guy asks for me by last name only. Then tells me his name, and he's from an Internal Security company contracted by my ISP. Continues telling me there was a lot of disturbing traffic and complaints coming from my IP. Talked something about bit torrents, and DDOS attacks from my computer, and how I'm not to leave town because the authorities were being involved. He could fix the problem for me or I could pay someone to do it.. In the meantime, my internet would be shutoff until my end was secure. I let him go. As I'm calling my ISP, her phone rings again. Same number.. I say hello.. a familiar voice gives me a name, not the name I was given the previous call. Asked to speak to a Mr. Barker. I told him no one lived her with that name, and when he asked if he could ask who lived here, I told him no and hung up on him. |
| Comment #34 by: dougalco on 21 Dec 2011, 18:36 UTC | reply to this comment | I just had this exact call from 510 943 3040 |
| Comment #35 by: Pete on 14 Jan 2012, 16:29 UTC | reply to this comment | Got this message repeated times. they asked if i was the owner of my phone number. i said yes (have had them call before). They then said they noticed i was downloading the malicious software like everyone else..LOL.
I then asked how they knew it was my computer. They then gave me my mailing address. I stated i can look that up online and that doesnt prove its my computer. she started to yell that she knew it was mine, to which i asked "you didnt address me by name, so how do you know its even my computer, and more importantly, why are you minitoring my sysem??"
the response: "F*CK YOU" *click*
that company needs better customer service. LOL! bad scammers! |
| Comment #36 by: TpmY on 15 Jan 2012, 21:43 UTC | reply to this comment | Why aren't these criminal activities researched and prosecuted? |
| Comment #37 by: Winn on 20 Jan 2012, 20:53 UTC | reply to this comment | I just received a call like this today ... Indian accent and I wanted nothing to do with him. When I asked for his # he gave me 606.205.7755 which is in Kentucky and this guy didn't have one of those accent |
| Comment #38 by: kilotango on 01 Feb 2012, 21:45 UTC | reply to this comment | Yeh got a call this morning again about this that my computor is sending out infected emails and wanted to get into my computor to help me correct the problem Watch Out for this |
| Comment #39 by: Jim on 02 Feb 2012, 18:02 UTC | reply to this comment | I got a call from, John, from Support One Care, thick Indian accent, who said "there was a problem with my windows computer, that lost of people had been infected with a virus, and that if I turned my computer on, he could help me see if I had been infected." I asked for the for the name of the virus, no answer, just kept saying "lots of people have been infected, and your computer could just shut down." First he said "he worked for a company in Salt Lake City," then he said "he was in India," he would not give me a number. Caller ID (323) 801-0739, this was on Jan 27. |
| Comment #40 by: Kelley on 28 Feb 2012, 22:14 UTC | reply to this comment | this hapened to me today. i was an idiot and let the lady gain access to my computer. i disabled remote access on my computer but i am afraid that she still can gain control of my computer. what should i do? |
| Comment #41 by: Tim on 05 Mar 2012, 14:24 UTC | reply to this comment | There are already scammer posing as ISP's and phone companies. I had a scammer call posing as Verizon Wireless once. They masked their phone number to look exactly like the VZW customer support line. They were telling me my bill payment was late they would be shutting off my service. I figured out they were full of * , but many others could be easily fooled. |
| Comment #42 by: godoy692002 on 08 Mar 2012, 01:24 UTC | reply to this comment | Me being a joker and not liking telemarketers. I listened to him and said I am doing what your saying, he's asking what I see my answer was my laptop. He said no you see anything on the screen, nothing! I ask him for his web site, he said I'm not a member yet. So I ramp it up now I said show me the website and I'll buy you a bomb lol Then I asked him is he team al qaeda or team taliban, then that rude * hung up on me!!! |
| Comment #43 by: kayla on 13 Mar 2012, 01:14 UTC | reply to this comment | Just had a call today and when I did a reverse look up somebody was nice enough to attach this article in the blog. I got the call from 206-456-0661. They didn't answer me, and they got my husband and when I heard him telling them we haven't downloaded any viruses I yelled it was a scam and they hung up real quick. I reported it as well. |
| Comment #44 by: Bre O on 26 Mar 2012, 20:17 UTC | reply to this comment | I had the same call but the number that showed up on my caller ID was 524-324-257 ( not even a real number ). They insisted that I have errors that are "calling" them from my computer and that my CLS ID that they provided me should be enough to prove to me that only me and them had it and they really did work for Microsoft Windows 7. I still did not allow them access and told them I would call Microsoft first. He told me to call back 801-895-4841 and ask for Peter. ( He was from India as well ) When I did a reverse phone number search this number was tied to a cell phone not a business. And just to confirm further I called Microsoft and they verified that WE call them with any issues, they never make a call out. DO NOT ALLOW THEM ACCESS!! THIS IS A SCAM!! |
| Comment #45 by: DavidJSL on 27 Mar 2012, 16:16 UTC | reply to this comment | I use the MURDER trick...that he's calling 'fake name', if he's a friend, when he last saw him, what's his name, I tell him my police department 'fake detective name', that I'd like him to come down to the police station to make a statement...etc. etc....see http://www.s-anand.net/blog/telemarketer-in-a-murder-investigation/ |
| Comment #45.1 by: Drok on 02 May 2012, 14:06 GMT | I love these scammers. Makes my day when they call - I used to just hang up or give them a mouthful of abuse, now I play with them for as long as possible, pretending to go through the actions they want me to carry out, play stupid, get them to restart their whole spiel, answer questions with random words or phrases, recite the numbers from LOST, ask if this is anything to do with my missing octopus, anything I can think of really. Had one yesterday and kept him on the line for a good 15 minutes before he worked it out, swore at me and hung up. I admit, I have a little too much time on my hands but I love wasting their time. |
| Comment #47 by: Sid on 10 May 2012, 19:24 UTC | reply to this comment | Just got a call from 206-456-0661 and then he gave me another number to call of 201-257-5635. They had me show the event viewer and then were going to have me let them see my computer. Said they were from Windows Security. |
| Comment #48 by: Pwn2ownX on 17 May 2012, 21:05 UTC | reply to this comment | lol i got a call from technical department of windows. i did not believe anything they said. they said to open up event viewer and told me that those errors were malicious. i knew that it was harmless and they were normal errors and would not hurt my computer so i messed around with them a bit lol and kept asking them to repeat what they said and that i could not understand them. ^.^ it was really funny and finally i just told them that i was not stupid and knew what they were trying to do. the man said that he did not know what i was talking about and said that my computer had malicious files again lol. i started laughing and i hung up LOL. its total BS what they say hahahaha | |
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