Affected customers are unhappy with the way the firm handled the incident
Three different class-action lawsuits have been filed against Barnes & Nobles by customers who are unhappy with the way the company has handled the security breach as a result of which the credit card details of several customers have been stolen.Back in September, the book retailer learned that the PIN pads from 63 stores had been used to skim customer payment card details.
The company only started alerting potential victims more than one month later, time in which the crooks had already started misusing the information they stole to make fraudulent transactions.
Barnes & Noble representatives argued that they kept the incident a secret because of the FBI’s investigation, but customers are unhappy.
According to SC Magazine, Jonathan Honor and Ray Clutts of Illinois filed a class-action lawsuit against the firm claiming that the company not only failed to protect its customers’ personal and financial information, but it also waited too long to tell them about the incident.
At the end of October, two separate class-action lawsuits were filed by Elizabeth Nowak and Susan Winstead, both from Illinois.