Britney Spears is touring Australia for the first time in her career, but, contrary to expectations, it’s not a joyous occasion, having already been marred by controversy despite playing one single venue to date. Amidst talk of selling tickets for her shows with disclaimers and ongoing speculation that fans are asking for refunds after walking out of the Perth show, Britney herself is said to be devastated about the initial reaction to her concert, the Daily Mail says.

The scandal broke late last week, when Australian officials realized that Spears would not be singing live, for which reason they claimed fans should be properly warned by having a disclaimer included on the ticket. Fans shortly responded to this, saying the entire world knew Britney rarely sang live and that was mostly because the dance routines she usually did were too complicated and did not allow her to use her voice. Still, other fans chose to leave the Perth concert and are now asking for their money back, some of them having paid as much as $1,400 for one single ticket.

“Fans – who have paid up to £800 for tickets – have walked out of her two-hour Circus Tour shows and demanded their money back because of disappointment over her lip-synching and because her dancing failed to make up for the lack of words. And the claims have left the singer distraught. Britney, 27, is ‘extremely upset’ over the backlash, her promoter admitted, because ‘she’s a human being.’” the Daily Mail writes of the singer’s reaction to the criticism.

All this time, true supporters of the singer have taken to her website to express their appreciation for what they deem an “amazing,” “spectacular” and “incredible” performance. Still, this doesn’t manage to stop criticism from literally pouring in, with many an entertainment journalist saying the out-of-tune, uncoordinated dancing doesn’t even serve as an excuse for all the shameless lip-synching Britney does on stage, no matter how much the concert promoter tries to deny the obvious.

Britney seemed “horrifically out of place, like she’d rather be anywhere else but on stage in front of 17,000 fans. We were led to believe the lip-syncing was necessary because her dancing was so good, so rigorous, she couldn’t possibly sing. But her moves were sloppy and stiff, as well as out of time. [She was] prancing and dancing awkwardly on the stage, moving her lips with nothing coming out.” Rebekah Devlin writes, as cited by the aforementioned publication.