Some services may not be fully functional in some regions

Oct 13, 2011 06:55 GMT  ·  By

Three days after RIM's network experienced one of the worst outage in the company's history, it appears BlackBerry services are now being restored gradually. BlackBerry users started to experience issues with BlackBerry services on Monday, but RIM was mum on the matter until the next day when it came forward with a short statement saying that the issues only affected users in EMEA and that they had been solved.

Unfortunately, the outage moved to Americas the second day, as users in Canada, the United States, South and Latin America started to report that they were unable to use any BlackBerry service.

On day three, BlackBerry users all over the world went crazy over the outage, as RIM was still trying to figure out what had really caused its systems to fail.

It took RIM almost four days to put its systems back up, but we are starting to receive reports from BlackBerry owners in different regions that services are now partially functional.

In its latest service update, RIM details the BlackBerry network status by region.

For Europe, Middle East, India and Africa (EMEIA): email and BBM services are fully functional, BIS is still unavailable;

For Canada and Latin America: email and BBM services are functional; BIS service is online as well, except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure (BIS temporarily unavailable); BBM delays reports are investigated.

For the USA: email, BBM and BIS are functional; BBM delay reports are investigated. If you're still affected, let us know in the comments which BlackBerry services you cannot access and make sure you state your location.

UPDATE: 11:30PM UTC on 10/12/2011 - BlackBerry services, including BBM, are up for a portion of users in the UK

UPDATE 2: 2:00AM UTC - services restored in the Netherlands

UPDATE 3: 4:00AM UTC - services fully restored on Orange Romania (Europe)

UPDATE 4: RIM's status update does not seem entirely consistent with the reports we're getting from users. It looks like there are regions in the USA where service hasn't been restored at all. The same applies to portions of Canada.

[USERCOMMENT=Jay]From Ontario, Canada. I'm receiving occasional BBMs, but they are incredibly delayed. Still cannot send any BBM messages, and I'm receiving duplicate e-mails. BBM has not worked since Midnight EST (on October 12th)[/USERCOMMENT]

UPDATE 5: 8:00AM UTC - Germany sees restored email and BIS but BlackBerry Messenger still has delays of up to 1 hour.

[USERCOMMENT=dkov]Germany, Düsseldorf, services partly restored BBM messages arriving with a great delay (around an hour). E-Mail and internet connection seem to be working. But normal SMS don't work. They were working for the last 3 days.[/USERCOMMENT]

UPDATE 6: 1:00PM UTC - BB services have been fully restored to most European countries. North American users still see downtime or delays.

UPDATE 7: 1:30PM UTC - on Orange Romania there's a 100% outage for emails, BBM and Internet apps. If any of you are affected by this second relapse, please state your location and operator.

UPDATE 8: 2:30PM UTC - A tweet from BlackBerry's UK account claims that any "remaining" issues should be cleared by a cold reboot of your BB device (battery pull).