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There are many BlackBerry fans who purchased one of the latest BlackBerry 7 smartphones unveiled by Research In Motion (RIM) last year, namely the Bold 9900. Some of them experience problems with the phone, which renders the device unusable for phone calls.
If you are one of those who have bought a BlackBerry Bold 9900 and noticed that your phone has suddenly went “silent,” then you might want to read ahead for the solution to this problem.
Apparently, the BlackBerry Bold 9900 likes to go “quiet” even if the profile is set to “Normal” or “Loud.” Basically, you won’t be able to hear your phone ring, and certainly you won’t be able to hear anyone talking when someone calls you or when you call someone.
Usually, when something like this happens and restarting the device doesn’t fix it, BlackBerry users simply pull out the battery, then put it back in, and switch on the smartphone. This will certainly fix the issue, but only temporarily.
The “no sound” issue only affects some BlackBerry Bold 9900 users, which means this is not a general problem. Those who replaced their units got rid of the issue, at least for a time if not forever.
Well, it appears that this is not a hardware issue after all. The folks over at CrackBerry solved the puzzle and offered a simple solution to this problem. Simply uninstall a third party application called “One Touch Flashlight” and the problem will be fixed.
There’s also another application that might screw your BlackBerry Bold 9900, "Flashlight: 2 for 1" that can be downloaded for free via App World.
It seems that after running one of these apps you will lose all sound and notifications vibration. The applications activate the video recorder to have the led on and screws the phone’s sound entirely.
However, it appears that both applications have been updated with bug fixes, so if you still want to give them a try make sure you download the newest versions.
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|Comment #2 by: 2012 on 07 Jan 2012, 10:12 UTC|| reply to this comment|
Mine wont work at all, I have taken the battery out and back in about 10 times, and it still hasnt worked, I dont have One Touch Flashlight so it cant be that causing it. Im getting really frustrated now, what should I do
-sent via mobile
|Comment #2.1 by: baz on 11 Jan 2012, 15:15 GMT|
i have the same problem, did you manage to fix your audio problem
|Comment #3 by: AS on 08 Jan 2012, 23:00 UTC|| reply to this comment|
I have a similar issue. Please let me know if there is any solutions for this. I don't know where and how to uninstall those applications. could some one guide me to solve this issue?
|Comment #4 by: Subject2 on 19 Jan 2012, 14:49 UTC|| reply to this comment|
Awesome! I just deleted those apps and restarted the phone now have no issues! Thanks
|Comment #5 by: RoxyC on 01 Feb 2012, 17:50 UTC|| reply to this comment|
I had the Flashlight: 2 for 1 Free vers. 188.8.131.52 and I just deleted it and rebooted. Never know when the audio problem (can't transmit) will happen but it has been 2 days in a row. I figured out that I can test my capability to transmit or be heard (before making a call) by using the Voice Dialing feature first. So which flashlight is okay to use?
|Comment #6 by: ali on 12 Feb 2012, 12:53 UTC|| reply to this comment|
this doesn't work. i tried doing it but dint help. :P
|Comment #7 by: Guras on 17 Feb 2012, 03:50 UTC|| reply to this comment|
Uninstalled the Flashlight app, restarted and sound came back!!! Thank you!!!
|Comment #7.1 by: _G_ on 19 Jun 2012, 10:11 GMT|
Likewise, thanks for the information. :)
|Comment #8 by: TT on 05 Mar 2012, 02:30 UTC|| reply to this comment|
I uninstalled the flashlight app and I have sound again.....but for how long?? I guess only time will tell. Thanks for the tips!!
|Comment #9 by: Marvin on 15 Mar 2012, 13:03 UTC|| reply to this comment|
I had the same "silence" problem in my BB 9900. I removed the flashlight app, removed the battery and restarted it and the sound came back. However, 5 days later the BB 9900 went silent again. The sound came back after removing the battery and restarting it. My concern is that I do not know when it will go silent again and how many reboots it will survive?
|Comment #10 by: akaNeo on 03 May 2012, 07:57 UTC|| reply to this comment|
Yeaaah, It works on my blackberry bold 9790.
Well, my speaker not completely went quite. Meaning: It only sounded quite when it related with ringtone used for my profile. My speaker works fine, when it played with media player. So, it must be software problem, not hardware problem. Then, I came across this site, and uninstall the apps. mention above (I dont really need it anyway). Voila! Works like a charm! Thx for sharing, U made my day.... GBU :)
|Comment #11 by: tushar7876 on 25 May 2012, 11:18 UTC|| reply to this comment|
First of all excuse me for my English. My device (bold 9900) is updated to latest firmware update. But i am still facing the same problem i was hoping to resolved . No sound issue is still there and its being mute more often than before. I have not installed both the software which are mentioned as cause of problem. Actually when this problem occurring you can not listen,process any song actually you can hardly process any media from the device. This kind of problem is making this device untrustworthy. Please help if any one finds any solution for the problem. Thanks
|Comment #12 by: boomski on 26 May 2012, 06:24 UTC|| reply to this comment|
I don't have any of the applications mentioned installed and I just started having this issue a couple of days ago (using the phone since October ). Any other suggestions as to why this might be happening?
|Comment #13 by: Boutra on 27 May 2012, 10:28 UTC|| reply to this comment|
I'm facing the same problem with my BB9900. I can't hear anything when I call or receive calls. can somebody help how to get to this "one touch flashlight"
|Comment #14 by: Bellidansa on 29 May 2012, 16:46 UTC|| reply to this comment|
After receiving a new BB 9900, the problem still exists, glad I figured out ot google it...and this popped up....and yes I do have the flashlight 2 n 1, so hopefully this will be the fix. Shame TMOBILE didnt even know....*after two calls*
So thank you...with fingers crossed
|Comment #15 by: Joe on 30 May 2012, 10:08 UTC|| reply to this comment|
I have deleted the app and so far i have sound, thank you
|Comment #16 by: bberry9930 on 03 Jun 2012, 14:53 UTC|| reply to this comment|
I have been having the exact same problem with my 9930 and it only happens after I have connected to a bluetooth audio device. I do not have and never had the flashlight softwares installed. I can alleviate the problem by not enabling bluetooth connections. This is a seriously annoying software bug, and in our comapny at this time we are looking at moving away from blackberry product all together given poor support, and waining competitiveness for business use.
|Comment #16.1 by: mwong on 05 Jun 2012, 00:15 GMT|
I echo your sentiments. I have a BB 9930 and my audio "disappeared" today. It happened after I auto-connected to my car bluetooth, but not immediately afterwards. I made and received several calls before the audio went dead. This is a serious problem and may be yet another nail into the BB coffin.
|Comment #16.2 by: gksoloo! on 03 Apr 2013, 10:43 GMT|
Pls tell me wat to do, I've deleted almost all apps on my bb bold 9900 n yet can't get d sound back pls wat is d next time. I'm pixed off with d phone already
|Comment #17 by: Rita on 11 Jun 2012, 23:54 UTC|| reply to this comment|
I had an APP installed called Hookt, when I updated to a newer version the sound on my BB 9900 stopped. I deleted the APP completly and everything is working fine.
Hope this helps.
|Comment #18 by: Sheldon South Africa on 21 Jun 2012, 17:02 UTC|| reply to this comment|
Hi Guys,deleted the flash light app and my sound is back and hasn`t gone off again. thanks for the advise
|Comment #19 by: Ummadatti on 26 Jun 2012, 12:34 UTC|| reply to this comment|
Had the two apps on my previous device, just got the bold and having the same problem, my phone just goes mute, no ringing and no hearing any callers, likewise they can't hear me also. They are currently uninstalled, haven't reinstalled them on this new device but I keep having this problem and have to do a hard re-boot constantly. Please help!
|Comment #20 by: Blackberry User on 23 Jul 2012, 16:32 UTC|| reply to this comment|
Thank you so much for the tip. My BB is fine now
|Comment #21 by: GB on 25 Jul 2012, 16:44 UTC|| reply to this comment|
Have my Blackberry Bold 9900 for only 2 weeks and the sound is gone, how do I find and delete the Flashlight App? can someone direct me?
|Comment #22 by: DK on 26 Jul 2012, 17:48 UTC|| reply to this comment|
Im still having the "no sound issue" without any of the above mentioned apps.
|Comment #22.1 by: vinay on 14 Sep 2012, 13:01 GMT|
deleting aaps or taking battery out will not solve the issues with every1
the solution is u upgrade ur software to 7.1 os your problem will definetly solv
|Comment #23 by: Praveen on 21 Aug 2012, 02:31 UTC|| reply to this comment|
I took the battery out once and put it back and voila, I have the sound back. This was the quickest I have ever found a solution online to any problem with the first google link click.
|Comment #24 by: Lisa c on 29 Aug 2012, 11:28 UTC|| reply to this comment|
I have a bold 9790 and also have no sound, I too have the flashlight app and have just removed it and voila it now works Thankyou
|Comment #24.1 by: BB - frustrated on 10 Sep 2012, 16:52 GMT|
My BB Bold 9900 went totally silent - i removed facebook pp and actually did not have flashlight app installed when it went silent - I can hear people on the phone but have absolutely no sound - this is ridiculous. RIM needs to fix and support this. It appears we are all left to figure this out for ourselves. any othr suggestions - in the past I just had to take out battery and it woudl start working but even that no longer works.
any other suggestions?
|Comment #25 by: aj on 14 Oct 2012, 07:19 UTC|| reply to this comment|
it is a piece of rubbish. A phone that keeps going silent? oh please....why on earth would anyone bother - suggest a" world destroy the blackberry" day. AJ
|Comment #26 by: Nick on 12 Dec 2012, 10:56 UTC|| reply to this comment|
this was really useful since last night I downloaded a torch app, and this morning my phone doesn't ring!
|Comment #27 by: Nick on 12 Dec 2012, 10:56 UTC|| reply to this comment|
also happens with "Tactical Torch" app
|Comment #27.1 by: marvin on 13 Dec 2012, 02:17 GMT|
como desintalo las aplicaciones mencionadas i en ningun momento las e intalado?
|Comment #28 by: kiss16 on 16 Dec 2012, 16:04 UTC|| reply to this comment|
My blackberry 9900 keep going silent and some times the media can't play I can only fix the media player by recoreding a voice note so it can
Play. But not the silent/no sound one
|Comment #29 by: A7md96j on 11 Jan 2013, 14:59 UTC|| reply to this comment|
This isn't even a phone anymore. A phone is meant to ring...
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