Microsoft is offering users an automatic fix for issues related to their CD or DVD drives in Windows 7 but also in older releases of Windows, including Windows Vista and Windows XP.
Some Softpedia readers might have come across previous articles detailing problems that Windows 7 customers reported with their CD or DVD drives not being recognized or missing entirely.
Essentially, users affected by these issues find that they cannot access or play CDs or DVDs. According to the Redmond company, the problems can appear after users install, uninstall or update certain programs.
“This issue may have occurred after one of the following situations: you upgrade a computer to Windows Vista or install Windows Vista Service Pack 1; you install or uninstall CD or DVD recording programs; you uninstall Microsoft Digital Image,” the software giant stated.
The issues are generally accompanied by a number of error messages. However, customers need to try and view the CD drive or the DVD drive in Device Manager before they actually get the error messages:
“- Error message 1: The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
- Error message 2: A driver for this device was not required, and has been disabled (Code 32 or Code 31).
- Error message 3: Your registry might be corrupted. (Code 19)
- An "error code 39" error message.
- A message that resembles the following appears in the notification area: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)”
While an update designed to resolve this issue has not been offered by Microsoft, the company does provide affected users with an automatic fix.
Customers need to make their way to KB 982116 and hit the “Run now” button of the Fit it troubleshooter.
Microsoft is also offering additional solutions in the knowledge base article allowing users to recolve the problem manually.