Apple’s Reliability Declines in the Latest in Rescuecom Report

Cupertino giant falls to 5th spot in annual review of personal computer manufacturers

By on February 21st, 2012 19:21 GMT

Rescuecom has released its latest reliability report placing Apple on the fifth place with 151 points, noting that the company’s reliability has declined, despite increased market-share.

"Entering 2012, Lenovo/IBM's rise in reliability will be an important boost for the company,” said David Milman, CEO of Rescuecom. “Although Apple's market share has risen over the last 12 months, its reliability has declined.”

“The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year," stated Milman.

For its 2012 report, Rescuecom has included all manufacturers with a market share of at least above one percent.

The Computer Reliability Report scores for 2012 are: Lenovo/IBM (281); Toshiba (190); Samsung (156); Apple (151); Asus (126); HP/Compaq (100); Dell (68);Sony (64); Acer (40).

Rescuecom’s report looks at the physical reliability of the computers plus computer support of the manufacturers, after the sale of the hardware.

By taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers, and multiplying by 100, Rescuecom calculates a Computer Repair Share Score.

The firm is then able to determine and score the reliability of computer manufacturers, by considering the number of service calls as a function of each manufacturer's market strength.

“In analyzing the computer reliability scores for 2012, Rescuecom sees the market making important shifts,” said the firm.

“It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Dell, HP and Acer have suffered declines.”

For a closer look at the most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores, visit Rescuecom here.
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