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Apple Wants Nothing to Do with Your Cracking White MacBook

Widely reported as faulty, the old notebook continues to give headaches to users

By Filip Truta, Apple News Editor

10th of November 2008, 14:22 GMT

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Seemingly, Apple acts on promise on one side, and fails to deliver on the other. Yet another blogger has revealed that Apple's White MacBook is suffering from some kind of disease, as the cases on these babies continue to spontaneously crack. Apple has apparently scrubbed the bottom case from the list of components covered by the company's standard warranty, the blog post shows.

Upon getting his notebook back from Apple's technicians, who seemed to have done a good job until then, fixing a bunch of inoperative keys, the Romanian blogger was startled to find that Apple no longer covered the bottom case of his White MacBook. The top case and keyboard were still a go for Apple's Limited Warranty, according to the Apple repair service document accompanying the post.

Review image
Rather than acknowledge the issues, Apple doesn't cover the faulty part and has the user pay for his replacement

Not surprisingly, the White MacBook recently started to show the same symptoms as reported by hundreds of users – case suddenly cracks without any outside intervention, the post reveals on. The blogger stresses that he's been using the old MacBook model in very notebook-friendly environments, yet still experienced the widespread issues.

“Considering I've been using my computer in bed for 80 percent of the time, only occasionally taking it outdoors... I think the situation could have been much worse,” goes a rough translation of the blog post.

In conclusion, the blogger asserts, “Apple has no problem selling a faulty product, refusing to repair it based on warranty. I wonder if this is a policy reserved only for Romania, or if it's the way Apple does things [in general] worldwide,” he says.

Avid Softpedia readers may remember reports of White MacBooks suddenly showing faint black lines on their housing, or underneath the glossy surface of the laptop's case. Other customers reported discoloration issues. Still, most of the disappointed users reported cracks.

Needless to say, your feedback is greatly appreciated. So, why don't you help us answer the burning question: has Apple turned its back on White MacBook owners?

TAGS:

MacBook | White MacBook | warranty | support | case
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User opinions:


Comment #1 by: phillip on 08 Feb 2009, 12:03 GMT reply to this comment

my macbook has cracked, upper casing on the right side.
obviously a defect. discoloration has been an issue as well, but that doesn't bother me as much. them company should show more respect to it's customers and deal with these issues officially and with expedience.


Comment #2 by: chris on 09 Apr 2009, 02:28 GMT reply to this comment

my white macbook has also cracked. I have never taken outside of the house and I am the only one in my family that uses it (kids/wife not allowed, they have their own). Mine has a crack on the edge of the palm rest where the upper and lower halves meet when closed. Very annoying because the crack has separated on one end (like a hang nail) and snags/flaps around when using the machine under normal circumstances. I had to use scotch tape to secure it back in place temporarily until I could apply crazy glue.

Apple has great products I just wish the case in the plastic macbook was great too. I my opinion, its not even good. Should have waited and got the aluminum unit

Comment #2.1 by: Taylor on 09 Jun 2009, 17:42 GMT

I have this exact same crack. it literally just happened. wtf. there is nothing we can do. and the crazy glue worked ok?


Comment #3 by: Lindsey on 09 Apr 2009, 12:17 GMT reply to this comment

I love love my MacBook. I use it only to write my college papers and I was so put out when I also like chris had a 'hang nail' crack on the edge on my palm rest. It wasn't like I went out of my way to damage the thing either.

I asked a friend that is die hard Apple follower and he said that it was highly unlikely that I could get the crack replaced. But with hearing so many other stories, I think that Apple should own up, publicly.


Comment #4 by: Ruth on 07 May 2009, 01:11 GMT reply to this comment

My white macbook is cracked too. The plastic on the left bottom side by the magnet. I am going to see if I can get it covered from AppleCare warranty.


Comment #5 by: steve on 09 Jun 2009, 04:18 GMT reply to this comment

i just recently got the same problm im going hopefully soon to get the issue checked and i will let you know how it went. i think apple should really care about the plastic cracking if its not an isolated incident


Comment #6 by: Graham on 17 Jun 2009, 22:31 GMT reply to this comment

Noticed that my white Macbook had cracked in two places either side of the trackpad. Took it to the Apple store this evening and was advised that it was a manufacturing defect and Apple were replacing the front case on affected computers whether it was in or out of warranty. i am picking the repaired computer up again tomorrow. Apple store is in Belfast, by the way.


Comment #7 by: Kawehi on 25 Jun 2009, 09:26 GMT reply to this comment

I have the same problem with my white macbook cracking at the very edge of the keyboard on both sides of the touch pad. It looks so ghetto with my scotch tape that I have keeping the little pieces together so my laptop doesn't show the inside of the computer...Initially when the first crack happened I was appalled and couldn't believe that it happened. In the first year of having my macbook I also had problems with my battery it could not hold a charge and needed to be plugged in order to function. So since it was under warranty I took it to a genius bar to have them take a look at the battery. It was a faulty battery and they were great and simply replaced it with a new one and it has been working great every since then. As they addressed my battery I also mentioned to the apple guy that was helping me that my macbook had a chip and I asked him what could be done? His reply was that he had seen it before and essentially implied that it was my fault and thought that I was a joke for asking to have it replaced. So I ignored the problem because I thought there was nothing I could do. Now I have passed the limited warranty and I have been told that this is a common problem with the white macbooks. I recently called apple care and told them that I had tried to address the problem when I was still under warranty and that I was blamed for it cracking. They have taken ownership of this common problem with the laptop and are replacing my keyboard cover with a new one. So that's all great but...I have experienced some other hiccups with my macbook that is related to the keyboard...sometimes the keyboard doesn't work like when I am typing it doesn't type...I have to close the laptop one or more times and let it sit for awhile and then check on it and use the keyboard to see if it works...it is a real pain when I am typing something important and it refuses to type. I am mentioning this just to see if anyone has experienced the same problem with the keyboard acting up off and on. When it is working properly it's a great laptop but when little things like..the faulty battery, chipping/cracking plastic, and a faulty keyboard makes me really bummed out. I still love mac/apple just not happy with the glitches that I have experienced so far.


Comment #8 by: Hil on 25 Jun 2009, 16:02 GMT reply to this comment

I also have cracks on both sides of the trackpad and my Macbook is less than one year old. I have taken extra care when using my Macbook. For the price paid, I find it disappointing that the product has such a defect. I am enlighten to read that other customers have the same issue. I truly hope that Apple stands up and addresses my (not so isolated) issue.


Comment #9 by: Dutchie on 15 Aug 2009, 22:40 GMT reply to this comment

Mine has just cracked!!!!! on the same place as the second comment... I know from experience that the Dutch independent apple stores (Ifactors) have recognised this and do repair it.... also all the EU official apple resellers and stores have to fix the macbook under European Union warrenty laws!!!! as long as your under one year your fine...


Comment #10 by: Disappointed on 25 Sep 2009, 18:25 GMT reply to this comment

Wow, I wish I had known this when I asked the sales person at the Apple Store at Bayshore Mall in Glendale, WI, USA. That was my first question people, what is the freaking difference? I am so pissed. I bought mine March 2009 and I don't have the issues stated so far but, I do have some deep cracking on the outside of the monitor, close to the bottom where the heat from the processor is exhausted. This bothers me because if this area cracks, the LCD screen will leak! Now that I have read that you all have issues with the hardware (as though I let people touch this computer) I have to find some additional ways to preserve it, I may have to put a possible clear coat spray on it, wash all lotions or oils of my hands to avoid braking down plastic and etc. This is what I wanted to know from them when I was buying this Laptop in the first place, not to replace it soon. If I wanted that I would have bought a PC.

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