Apple Wants Nothing to Do with Your Cracking White MacBook

my macbook has cracked, upper casing on the right side.
obviously a defect. discoloration has been an issue as well, but that doesn't bother me as much. them company should show more respect to it's customers and deal with these issues officially and with expedience.

my white macbook has also cracked. I have never taken outside of the house and I am the only one in my family that uses it (kids/wife not allowed, they have their own). Mine has a crack on the edge of the palm rest where the upper and lower halves meet when closed. Very annoying because the crack has separated on one end (like a hang nail) and snags/flaps around when using the machine under normal circumstances. I had to use scotch tape to secure it back in place temporarily until I could apply crazy glue.

Apple has great products I just wish the case in the plastic macbook was great too. I my opinion, its not even good. Should have waited and got the aluminum unit

I have this exact same crack. it literally just happened. wtf. there is nothing we can do. and the crazy glue worked ok?

I love love my MacBook. I use it only to write my college papers and I was so put out when I also like chris had a 'hang nail' crack on the edge on my palm rest. It wasn't like I went out of my way to damage the thing either.

I asked a friend that is die hard Apple follower and he said that it was highly unlikely that I could get the crack replaced. But with hearing so many other stories, I think that Apple should own up, publicly.

My white macbook is cracked too. The plastic on the left bottom side by the magnet. I am going to see if I can get it covered from AppleCare warranty.

i just recently got the same problm im going hopefully soon to get the issue checked and i will let you know how it went. i think apple should really care about the plastic cracking if its not an isolated incident

Noticed that my white Macbook had cracked in two places either side of the trackpad. Took it to the Apple store this evening and was advised that it was a manufacturing defect and Apple were replacing the front case on affected computers whether it was in or out of warranty. i am picking the repaired computer up again tomorrow. Apple store is in Belfast, by the way.

I have the same problem with my white macbook cracking at the very edge of the keyboard on both sides of the touch pad. It looks so ghetto with my scotch tape that I have keeping the little pieces together so my laptop doesn't show the inside of the computer...Initially when the first crack happened I was appalled and couldn't believe that it happened. In the first year of having my macbook I also had problems with my battery it could not hold a charge and needed to be plugged in order to function. So since it was under warranty I took it to a genius bar to have them take a look at the battery. It was a faulty battery and they were great and simply replaced it with a new one and it has been working great every since then. As they addressed my battery I also mentioned to the apple guy that was helping me that my macbook had a chip and I asked him what could be done? His reply was that he had seen it before and essentially implied that it was my fault and thought that I was a joke for asking to have it replaced. So I ignored the problem because I thought there was nothing I could do. Now I have passed the limited warranty and I have been told that this is a common problem with the white macbooks. I recently called apple care and told them that I had tried to address the problem when I was still under warranty and that I was blamed for it cracking. They have taken ownership of this common problem with the laptop and are replacing my keyboard cover with a new one. So that's all great but...I have experienced some other hiccups with my macbook that is related to the keyboard...sometimes the keyboard doesn't work like when I am typing it doesn't type...I have to close the laptop one or more times and let it sit for awhile and then check on it and use the keyboard to see if it works...it is a real pain when I am typing something important and it refuses to type. I am mentioning this just to see if anyone has experienced the same problem with the keyboard acting up off and on. When it is working properly it's a great laptop but when little things like..the faulty battery, chipping/cracking plastic, and a faulty keyboard makes me really bummed out. I still love mac/apple just not happy with the glitches that I have experienced so far.

I also have cracks on both sides of the trackpad and my Macbook is less than one year old. I have taken extra care when using my Macbook. For the price paid, I find it disappointing that the product has such a defect. I am enlighten to read that other customers have the same issue. I truly hope that Apple stands up and addresses my (not so isolated) issue.

Mine has just cracked!!!!! on the same place as the second comment... I know from experience that the Dutch independent apple stores (Ifactors) have recognised this and do repair it.... also all the EU official apple resellers and stores have to fix the macbook under European Union warrenty laws!!!! as long as your under one year your fine...

Wow, I wish I had known this when I asked the sales person at the Apple Store at Bayshore Mall in Glendale, WI, USA. That was my first question people, what is the freaking difference? I am so pissed. I bought mine March 2009 and I don't have the issues stated so far but, I do have some deep cracking on the outside of the monitor, close to the bottom where the heat from the processor is exhausted. This bothers me because if this area cracks, the LCD screen will leak! Now that I have read that you all have issues with the hardware (as though I let people touch this computer) I have to find some additional ways to preserve it, I may have to put a possible clear coat spray on it, wash all lotions or oils of my hands to avoid braking down plastic and etc. This is what I wanted to know from them when I was buying this Laptop in the first place, not to replace it soon. If I wanted that I would have bought a PC.

My 13inch white Macbook purchased Mar 08 cracked on the bottom casing from the left corner (no impact) through to the centre. I have just notice that the cracking has now started just right of centre and is continuing to the right.
I tried to get this address July 08 but was told it is the paint cracking underneath. I tried to get again address May 10 but was told this time it is a crack and Apple won't wear it so forget it. I am going to try again. Thanks for your article.

Hi, a crack appeared earlier this year on the bottom casing left hand corner under the power plug input. I had the top casing replaced last year due to cracking. The cracking is now appearing again in the same place on the top casing. Apple are going replace that again. What I want to know is did you get your bottom casing fixed through Apple?

Hi there, I went into Apple Jan of 2010 and they replaced the cracked keyboard, then it cracked again and they replaced it again in May. I have now moved overseas and YET again it cracked! And I am really careful with my laptop, I spent $1000 for a laptop that cracks? This is ridiculous. Any advice? I NEED my laptop here where I am but no funds to go and fix it. Does anyone know if there is any class actions against Apple for this malfunction that they have clearly not owned up to?

I would like to know if anyone has shared my experience.

Like many people in this forum I have been denied coverage of CRACKING BOTTOM CASE replacement. I was passed around the applecare phone service for 2 weeks, where representatives told me lies about looking at pictures of the computer (when they had not even received any) and supervisors did not return my calls after numerous messages. Finally they declared “accidental damage” and they would not cover replacement costs. When I asked for a WRITTEN STATEMENT of the decision, with reference to a warranty stipulation and copies of photos, they said they would not provide it. They refused to even send me an email explaining their decision and said that for any legal matter I must put my attorney in contact with them.

What kind of company refuses to explain in writing why they are not honouring a warranty which you have paid $300 for?

I think the bottom case issue is very good subject for a collective lawsuit as it is a known flaw and thousands have been denied access