14 DAY TRIAL // Apple has found that some early iPod nanos pose a safety risk because of the aging batteries that power them. The company has launched a worldwide replacement program that asks customers to stop using their players, and apply for a new unit.
“Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006,” the company states.
Cupertino has traced the issue a single battery maker that supplied the batteries with a flaw. “While the possibility of an incident is rare, the likelihood increases as the battery ages,” the company clarifies.
Apple specifically recommends “that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.”
Customers may order a replacement unit via this web form.
If you don't see your country or location listed, online service is not available for you, according to Apple. The company asks these customers to “return to the program page for alternative service options.”
Users with personalized iPod nanos will receive a non-personalized replacement, and those who need assistance with placing an order are encouraged to visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) with their iPod in hand so that the company’s technicians can validate it based on the serial number stamped on the back of the player.
The replacement iPod is warranted to be free from defects for 90 days from the date of service, according to the program documentation.
Affected customers will receive their replacement unit approximately 6 weeks after Apple receives the flawed nano.