Apple’s Final Cut Pro X, released last week as an exclusive Mac App Store download, has been received with immense backlash from the professional video editing industry.
Many post production experts claim the software is nowhere near Pro, calling it a blown-up iMovie.
Opinions, however, are divided. Some see FCP X as a step forward, and a piece of software that only needs to reach maturity so that video editors can reap its benefits.
A person who asked for a refund reportedly received the following email from Apple:
“Moving forward, I understand that you are not satisfied with the app ‘Final Cut Pro’. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.”
However, Apple’s help desk is careful to note that these are special, isolated cases in which the company is refunding customers, as the iTunes Terms and Conditions state that all sales are final.
“Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final,” the Apple rep said.
Another Apple iTunes support rep sent the following response to a disappointed video editor (identified as Garrett).
Posted on Creative Cow, the email reveals Apple refunded this person both his FCP X purchase, and his purchase of Compressor, a companion application.
“Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated,” reads the email.
“I’m sorry to hear that the apps ‘Compressor’ and ‘Final Cut Pro’ you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused.”
“Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase.”