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Apple Recalling Faulty 2008 Time Capsules

Free-of-charge repair or replacement for customers buying a unit between February and June 2008

Jul 12, 2010 07:21 GMT  ·  By
Apple Time Capsule promo material
   Apple Time Capsule promo material

Apple is not only covering faulty MacBook Air hinges for devices out of warranty, but also Time Capsules sold between February 2008 and June 2008, according to a Support document over at the company's web site. Time Capsule is a wireless, network-attached storage device combined with a router. Customers whose Time Capsule may not power on, or may shut down unexpectedly after starting up, are being told their device may be eligible for repair or replacement.

According to knowledge base article TS3351 (“Time Capsule: Does not power on”), “Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.” Apple pinpoints that Time Capsules with serial numbers in the following range may be affected: “XX807XXXXXX - XX814XXXXXX,” and offers instructions on how to find the serial number on a Time Capsule.

“If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement,” the Mac maker reveals. “Contact the Apple representative most convenient for you,” Apple adds, following with more links for those looking to get their base station repaired or replaced. Owners can either visit an Apple Authorized Service Provider, their local Apple Retail Store, or can call Apple Contact Center using the phone number for their respective region. “If Apple or an Apple Authorized Service Provider confirms that your Time Capsule is affected, Apple will repair or replace it free of charge,” the Cupertino-based electronics maker outlines.

For US or Japan residents, retaining the data on the affected Time Capsule can be done by contacting Apple to arrange for mail-in service. Turnaround time for mail-in service will be 3 to 5 days. For residents of other countries, transferring old data from the affected Time Capsule to a replacement Time Capsule can be arranged at an Apple Retail Store or an Apple Authorized Service Provider (AASP), according to Support document TS3351.