The company has a few resolutions for wireless connectivity troubles on iPhone and iPod touch

Jul 15, 2009 14:08 GMT  ·  By

Following the release of iPhone OS 3.0, numerous users reportedly signaled issues with the wireless connectivity on their devices, CNet's iPhone Atlas reports. While some say that their iPhones and iPod touches drop from Wi-Fi unexpectedly, others claim they can't connect to the Internet at all. Apple has now posted a Support piece addressing such issues and, seemingly, admitting their existence.

The iPhone Atlas piece continues to reveal that some users have been able to resolve connectivity issues on their own, by resetting their network connections – the first of Apple's own resolutions to the issue. However, the site asserts, “This simple fix hasn't worked for everyone. In some cases, not even a total system restore fixes the problem.”

These users may now want to visit Apple's Support section looking for a document that was last modified on July 09, 2009, titled “Unable to use Wi-Fi or Bluetooth with iPhone or iPod Touch because there's no address listed for the device.” In the tech note, Apple claims that the problem happens during initial iPhone or iPod touch setup while performing an update or a restore with iTunes. The Mac maker mentions the following symptoms:

- The device shows no Wi-Fi address or Bluetooth address (Tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). - iPhone or iPod touch appears to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions. - iPhone or iPod touch showing Wi-Fi or Bluetooth icon on device as grayed out. - iPhone not able to pair with Bluetooth device or accessory. - When you tap Settings > Wi-Fi and then tap [right-arrow button] next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.

Available for iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation), Apple's first proposed resolution is to reset one's network settings. The company advises that users should back up their devices before proceeding with any of the steps listed in the Support piece.

Visit Apple here to see how you can resolve your wireless issues with the iPhone or iPod touch.