14 DAY TRIAL // Developers selling apps on the iTunes Store this week reported a problem with iTunes Connect, a portal used to submit app binaries and updates, artwork, descriptions, etc.
A number of high profile developers, including Kiloo (which sells the popular Subay Surfers game) encountered issues while submitting their updates in the past two days.
During this time, developers who were using Apple’s forums quickly confirmed the issue, while Apple’s System Status page indicated that everything was all right. However, everything was not all right.
As one of the forum handlers confirmed, the iTunes Connect outage was a known issue and Apple was working to resolve it.
Writing on Apple’s developer forum, which is only accessible to those enrolled with the company’s developer programs, this person said, “We regret the inconvenience.”
“We believe we have resolved the source of the errors. If you are still having problems, please reply to this thread providing as much details as you can. Thank you,” this person wrote.
Apple’s System Status page continues to state that everything is all right with the developer systems.
Developers from Canada, China, the Czech Republic, Germany, Japan, Mexico, the Netherlands, Russia, South Korea, the U.S. and the UK were hit by the downtime, AppleInsider reports.
This is not the first time Apple fails or downright refuses to acknowledge a server-side problem. The company maintains two separate System Status pages (one for developers, one for regular customers) which, in theory, should confirm these problems to the user base.
However, quite often the System Status reports say that everything is fine, or has been fine, when in fact users have confirmed a widespread problem.
Most of the outages reported in the past were tied to iCloud email and iMessage. However, in all fairness, Apple has always tried to understand the problem first, then report it.