14 DAY TRIAL // Apple has quietly extended a free repair program for MacBook computers shipped between 2009 and 2011 addressing an issue with the non-slip rubber surface on the underside of the computers.
The Cupertino giant states on its website that “under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system.”
The company specifically mentions MacBooks shipped between October 2009 and April 2011 as being prone to experience the issue.
Apple’s MacBook Bottom Case Replacement Program is not a new affair, but the service initially covered affected machines for only two years from purchase.
The Cupertino giant has now extended the program to systems that are four years old. In other words, no one is being left out. Plus, customers who solicited services from a third-party are entitled to a refund.
“This program covers affected MacBooks for four years from original purchase date,” says the company. “If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund,” it adds.
Apple also promises to evaluate the service data and further provide extensions if needed.
If your MacBook is fine, then you needn’t take any action. However, if it does exhibit the aforementioned issue, you have three options to get a replacement bottom case.
You can either set up an appointment with a Genius and pay your local Apple store a visit with the computer in hand; you can visit an Apple Authorized Service Provider; or you can self-service your Mac by ordering a replacement bottom case kit online.
“You will receive a kit that includes a new bottom case, screws, a Phillips head screwdriver, and instructions for how to remove the current bottom case and install the new one,” Apple says.