Company sends emails to all buyers of the cellular version, says it accepts returns

Apr 5, 2012 07:31 GMT  ·  By

Apple Australia has instructed resellers to update their iPad posters in-store so that customers be well aware of the new iPad’s wireless / cellular capabilities down under. Those who’ve already purchased the cellular version of the tablet computer have been sent an email that clarifies that they’re eligible for a refund.

Apple has told Australian resellers to update their in-store signage with banners that detail the new iPad’s cellular data capabilities in the country, 9to5mac reports. The posters say:

Information about iPad Wi-Fi + 4G model.

This product supports verity fast cellular networks. It is not compatible with current Australian 4G LTE networks and WiMAX networks.

Fast cellular data networks supported include HSPA, HSPA+ and DC-HSDPA.

In addition to requiring resellers to put up these signs, Apple has also taken the matter into its own hands by sending emails to all buyers of an iPad WiFi+4G, clarifying that they’re eligible for a refund, should their purchase have been influenced by the fast cellular capabilities of the device.

Customers must return the tablet unharmed, should they seek a full refund.

Dear iPad owner,

Thank you for purchasing the new iPad with built0in Wi-Fi and support for connecting to fast cellular data networks.

Please note the following information about the Wi-Fi + 4G model:

This product supports very fast cellular networks.

It is not compatible with current Australian 4G LTE networks and WiMAX networks

Fast cellular networks supported include HSPA, HSPA+ and DC-HSDPA.

If you purchased your iPad on or before 28 March 2012 on the basis that it would work with the current Australian 4G LTE networks or WiMAX networks, you may return your undamaged iPad for a full refund before 25 April 2012.

Apple has also updated the iPad marketing on its website, clarifying for Australian online shoppers that Telstra’s airwaves won’t leverage the 4G LTE chips inside the third-generation tablet computer.