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Apple Acknowledges MacBook Stains As Manufacturing Defect

It looks like they have changed the plastics used...

By Victor Mihailescu, Apple News Editor

29th of June 2006, 10:45 GMT

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It looks like all the complaints about the white MacBooks have finally gotten through to Apple.


A small, but still significant number of people have been reporting an unnaturally fast discoloration of their new Apple portables, especially in the areas where the hands come into contact with the device. While initially passed off as improper handling by their owners, it turns out that there is indeed something strange about the plastics used in some models of the white MacBooks, that causes the discoloration, sometimes after not even two weeks of use.

Fortunately for those unlucky few that have this problem, Apple has officially recognized it as a manufacturing problem, after previously saying it was a 'cosmetic problem,' which is caused by the owner through improper handling, and which does not affect the functionality of the device and is as such uncovered by the Apple Care warranty.

Those with discolored MacBooks should contact AppleCare and inform them of the stain problem. The replacement top case should no longer have this issues, nor will the newest Macbooks as Apple seems to have changed the plastic, the newest MacBooks having a much smoother feel to them in those areas, while the ones with the problem feel rough.
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User opinions:


Comment #1 by: Wil on 01 Jul 2006, 20:47 GMT reply to this comment

How do you contact them?

Comment #1.1 by: CClicker5 on 02 Jul 2006, 16:09 GMT

just go to http://www.apple.com/support and click on applecare


Comment #2 by: AndyLee on 05 Jul 2006, 07:18 GMT reply to this comment

"Apple has officially recognized it as a manufacturing problem"

Do you have a link to an official annoucement? A search for "macbook discoloration site:apple" didn't turn one up, but I may not have searched for the right thing.

I'm getting nervous about all the sites that are spreading this story without corroboration. Why would you not link to an official announcement, or at least explain how you know it's so? I'm just hoping somebody hasn't misinformed somebody.


Comment #3 by: AndyLee on 09 Jul 2006, 19:49 GMT reply to this comment

Everywhere I saw this news reported, I asked in comments for an official link or even a corroborating anecdote, and not one person replied. Now a Genius says it wasn't true:

http://www.afterapple.com/quadrant/blog/2006/07/we-are-i-m-afraid-only-human

This stinks and I am really disappointed in the way this was reported. Now I am going to the same story pages and asking: will you either show some proof, or else offer an apology, retraction, correction, or *something*? Isn't it irresponsible to report an official Apple policy without so much as a link?


Comment #4 by: AndyLee on 09 Jul 2006, 20:23 GMT reply to this comment

"Now a Genius says it wasn't true"

Sorry, I should have said, "someone who says he's a Genius." I don't want anybody misinterpreting the article I referenced as an official Apple statement, and publishing some stupid sensational headline like "Apple denies yellow MacBook policy." Read carefully: the claim that Apple made no official statement was itself an *unofficial* statement on somebody's blog.

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