Accelerate decision making, improve operational effectiveness and increase visibility across the real-time enterprise

Jul 14, 2009 12:39 GMT  ·  By

AlarmPoint Systems has announced Mobile Infrastructure Management solutions spanning IT service delivery and service support products from BMC Software, HP Software and IBM. AlarmPoint Systems aims to effectively deliver Mobile IT infrastructure management for the iPhone, BlackBerry and other smartphones.

AlarmPoint Systems believes that the ability to receive actionable information and gain immediate access to core infrastructure management systems dramatically reduces non-value-added activities, while eliminating manual tasks. Implicitly, the move shortens the time necessary to support applications, which the company categorizes as “critical.”

“Effective mobile solutions start with an organization’s ability to manage alerts, deliver actionable information and provide mobile application access across each discipline within an IT organization,” Troy McAlpin, CEO, AlarmPoint Systems, said. “One telecommunications customer delivered a 75% reduction in call center staffing by automating field force access to critical systems through mobile infrastructure management, a savings of over $3 million per year.”

Available for products such as BMC Remedy, HP Service Manager, HP Operations Manager, IBM Tivoli Netcool and iPhone, Alert Management, coupled with mobility solutions, enables two-way communication between the mobile workforce and the IT application, immediately resolving issues, an AlarmPoint report reveals. Using the company’s Mobile Gateway, customers can access, create, approve and modify important event information, while browsing system health and status. Employing any smartphone, including the BlackBerry and the iPhone, this information can be displayed in real-time.

“With over 40% of IT staff now mobile, the ability to effectively and efficiently utilize these valuable resources and enable real-time decision making is a key component of effective Alert Management,” AlarmPoint Systems added. “By expanding mobile infrastructure management across multiple applications and processes, enterprises are able to accelerate decision making, improve operational effectiveness and increase visibility.”

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