14 DAY TRIAL // Apple has kicked off one of its usual AppleCare training programs, this time tutoring employees on the nuts and bolts of OS X Mavericks, and how they’re supposed to assist customers.
9to5mac hears from several sources that “Apple has begun training its AppleCare support staff on its upcoming OS X Mavericks,” adding that “training has begun today [October 2].”
Support staff will be learning about the new features in OS X 10.9, as well as the installation process and troubleshooting options. The course is six hours long and spans a few weeks, the sources say.
In order to prevent AppleCare materials from leaking to the public, “AppleCare advisors will learn the OS X Mavericks materials in small groups,” according to the report.
Apple usually does this mere weeks ahead of a product’s public debut, so we can expect OS X Mavericks to be released sometime during this month.
OS X Mavericks is the tenth major revision of Apple’s Mac operating system, and brings with it the first desktop versions of iBooks and Apple Maps.
The software also includes an enhanced Safari experience, Finder Tabs and Tags, a revamped Notification Center, iCloud Keychain, multi-display support, and several advanced technologies which both developers and customers can leverage in their daily workflows.
Pricing-wise there are no details available, but if history is any indication, Apple will continue to charge a meager $19.99 for the upgrade from OS X Mountain Lion (perhaps even from OS X Lion).
As Mavericks is being prepared for its debut, a lot of Mac users are still running Mac OS X version 10.6 aka Snow Leopard. It remains to be seen whether or not the Mavericks release will affect the Snow Leopard user base (as was the case with Lion and Leopard).