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April 9th, 2010, 14:05 GMT · By

Adobe to Introduce New Reader and Acrobat Updater

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Adobe introduces automatic update for Reader and Acrobat
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Adobe plans to launch a new update mechanism for its Reader and Acrobat products next week, capable of automatic deployment of security patches. The technology has been undergoing beta testing since last October.

Adobe Reader is the de facto PDF viewer for most of computer users today. However, the program's ubiquity has attracted the attention of hackers who would seize any opportunity to exploit its huge user base.

The number of remotely exploitable Adobe Reader vulnerabilities, which allow arbitrary code execution, has exploded in recent years. In consequence, Adobe has faced a lot of criticism from the information security community for an apparent failure to produce secure code.

To counter the flurry of attacks and zero-day flaws, in May last year, the company launched an effort to improve its incident response. This involved introducing a uniform quarterly update cycle aligned with Microsoft's Patch Tuesday, which mainly simplified the patch deployment process in corporate environments.

However, end-users remained largely unaffected by these changes and continued to display an overall failure to install critical security updates. Because of this, security researchers estimated that, this year, Adobe would surpass Microsoft in terms of exploits targeting its products.

But the San Jose-based software giant doesn't show signs of giving up and next Tuesday will introduce a new update system, which it believes will positively affect its ability to deliver patches to users. The new technology has been tested by a select group of users since October 2009, helping them receive the January and February updates.

New automatic update option for Adobe Reader
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The updater's preferences are similar to the ones offered by the Automatic Updates in Windows. It can be set to automatically install updates (Windows version only) or to download them, but ask the user for installation permission (enabled by default). Users can also choose to disable any type of automation and handle the updating process manually.

"Honoring the user's choice is important to Adobe. This includes the user's update preferences. Adobe has no plans to activate the automatic update option by default without prior user consent," commented Steve Gottwals, group product manager at Adobe. Nevertheless, he stressed that "The majority of attacks we are seeing are exploiting software installations that are not up-to-date with the latest security fixes. We therefore believe that the automatic update option is the best choice for most end-users."

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READER COMMENTS:


Comment #1 by: Eric on 09 Apr 2010, 20:11 UTC reply to this comment

Adobe is making yet another mistake. Honoring the user's choice? How about you first focus on honoring their need for a secure product?

Be realistic: automatic updates are the only way to ensure a secure product. Period. Relying on users to update or to toggle their settings to automatically update is just naive. Chrome's update mechanism is brilliant, and Firefox similarly requires updates to be installed by default.

Users don't care if a product is updated automatically without their knowledge or consent...they care if they have to DO something or if the update noticeably impacts them. The key to a successful automatic updater is that it first must be automatic by default, and second must be invisible to the end-user.

At the very least, considering their track record, Adobe should make automatic updates the default option! That, or make a product that is secure to begin with, but that obviously isn't about to happen...

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