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July 1st, 2010, 09:45 GMT · By

Adobe Blames Apple for CS5 Crashes Under Mac OS X 10.6.4

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Mac OS X 10.6.4, the fourth maintenance and security update Apple rolled out for Snow Leopard, seems to be giving headaches not only to gamers, but also to users of Adobe’s Photoshop CS5 and After Effects CS5. A series of potentially OpenGL-related issues are cited by the Flash makers who encourage customers to ask Apple to fix it. Question is, why doesn’t Adobe do the talking as a favor to its faithful customers?

A report by Apple Toolbox points out to the irony lying in Apple’s Mac OS X 10.6.4 release notes, which state that the update specifically addressed an issue that “may prevent some Adobe Creative Suite 3 applications from opening.” The source then includes a few quotes from relevant forums and Adobe employees, starting with Apple Discussions poster martinmitch, who reportedly wrote: “Photoshop CS 5 Extended was working really well but now freezes after opening a couple of images, sometimes breaking into crazy pixel pattern after updating to OSX 10.6.4 this morning. Samsung screen develops snow type pixel effect.”

A similar post, this time over at Adobe’s forums, comes from user qazwsx$4, who claims that “Photoshop keeps crashing on me every time after a couple minutes of use. This only started happening after I updated to OS X 10.6.4, anyone know whats up?”

In response to this, and many other complaints on the company’s forums, an Adobe employee stated: “That crash just started appearing yesterday with the delivery of MacOS 10.6.4.  (I found unknown crashes moving up the statistics earlier today and had engineers looking at them before lunch)  It is related to OpenGL, and probably to a driver update delivered with 10.6.4. [...] you can either tell Apple that 10.6.4 introduced this problem, or just wait for us to document it and ask Apple to fix it and eventually get a fix in the next OS patch.”

A second Adobe staffer reportedly chimed in to say, “we don’t have a complete picture yet. It looks like it may be card/OpenGL specific – like a change in the driver. We’re still investigating.”

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READER COMMENTS:


Comment #1 by: Greg on 03 Jul 2010, 23:31 UTC reply to this comment

So let me get this right: Adobe is without sin here. Butter wouldn't melt in their mouth. Adobe is all-knowing and perfect, and Apple is evil.

I call BS.

If Adobe got off its collective petard and actually worked, this article might not have appeared. I have other graphics apps that I use with Snow Leopard (non-Adobe) that work perfectly. My wife cannot use a new Mac tower because CS5 won't work with Snow Leopard, while other non-Adobe apps will. This tells me that Adobe in its hubris decided to ignore Apple developer guidelines with the major releases. And the fix that Adobe suggests for CS4 users who need to use Snow Leopard? Why use the latest patch - CS5, for an additional $300 to upgrade.

If you troll the Adobe user forums, you will see a blistering outpouring of hate responses by CS5 customers, who are little more than beta testers who paid dearly for the privilege of purchasing a program that is absolutely broken. Users can't print, can't scan, crash frequently, and are furious. Other applications that were originally developed for OS-X 10.1 don't do this.

I hope a class action suit is formed that puts a hurt on Adobe. The company has become an abusive monopoly.


Comment #2 by: lordweary on 12 Aug 2010, 19:22 UTC reply to this comment

Not to worry: When Google gets a graphic design program together, Adobe will be toast. (n.b. I have no insider info re Google's projects. it's a surmise based on their very fine free Sketchup. ) CS4's been crashing on my MacBookPro since February 2010. Photoshop user for 15 years, never experienced this level of instability. There is much confusion surrounding compatibility with MBP graphics card. It would seem Adobe has no wish to clarify the issue. Take a look at their System Requirements for CS5 in the Adobe sales module, "In Depth":
1024x768 display (1280x800 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM

So...what qualifies as a qualified card?
Two salespeople at Adobe had no idea.
One tech agent said my card would be fine for CS5, one said forget about it.

Back in Feb., an Adobe tech agent told me that if I wanted CS4 to function, I should swap out my GeForce 8600M GT for something they know they support. But you can't swap graphic cards in an MBP. So here I am. Neither CS4 or 5 is compatible with my 2 3/4 year-old MBP. Any suggestions?

Not to let Apple off the hook. Even Quicken crashes in 10.6.4. I don't totally buy that Apple gives developers all the info they need with plenty of lead time. A pox on both their houses!


Comment #3 by: artoix on 16 Nov 2010, 23:07 UTC reply to this comment

I would continue: "Adobe blaims Apple, Microsoft, Intel and some other hardware producers for CS5 crashes"
...
stupid, huh!? CS5 crashes under MacOS X, Win XP, Win Vista and Win 7! It crashes constantly, on most actions! And they blame other developers!!!??

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