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February 11th, 2012, 15:31 GMT · By

AT&T Doubles Upgrade Fee Effective February 12

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It looks like more US-based carriers are forced to increase prices of their services. The majority have one thing in common, they have one of Apple's iPhone into their portfolios.

Rumor has it that no carrier that considered itself lucky to offer an iOS smartphone had anything to gain from the deal other than subscribers. Currently, most of these carriers announced huge losses. Some of them already decided to increase costs for some of their services, such as AT&T.

The folks over at Engadget got their hands on an AT&T internal document, which confirms that the carrier plans to double the upgrade fee starting February 12.

This is rather a marketing move, as more customers are inclined to purchase a new device for their loved ones closer to Valentine's Day.

According to this document, AT&T customers upgrading to a new device will have to pay an increased $36 fee, rather than the usual $18.

[IMG=2For some this might be outrageous, but the carrier claims that the costs associated with upgrading to a new device have increased, which is the main reason for this change.

Apparently AT&T felt the need to explain its decision further and sent Engadget the short explanation that you can read below:

Wireless devices today are more sophisticated than ever before. And because of that, the costs associated with upgrading to a new device have increased and is reflected in our new upgrade fee. This fee isn't unique to AT&T and this is the first time we're changing it in nearly 10 years.”

As bad as it may sound, it's unlikely that a strong negative feedback received from customers will make AT&T change its mind about this cost increase of its services.

So, if you are one of the many customers who though to upgrade to a new device for this Valentine's Day, you better do it faster if you don't want to pay more.


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READER COMMENTS:


Comment #1 by: D i o R on 11 Feb 2012, 19:02 UTC reply to this comment

AT&T sucks. There is no doubt about it. And the fact that they got the iPhone first sucks even more. Service is terrible, but it is overshadowed by the fact that they had the infamous iPhone first. Now they're raising their prices--again. Sucks, period.

Comment #1.1 by: grateful on 13 Feb 2012, 23:47 GMT

The good thing is that you have the right and ability to cancel your service at your convenience. You agreed to a contract when you initiated your service and if you chose to cancel it will be based upon that agreement. There is no requirement for you to upgrade your phone and if you want you are more than welcome to buy the phones directly from the manufacturers and you will not have to pay any upgrade fees. I personally will pay for the fee instead of having to attempt to deal with the manufacturers directly. And if you happen to be one of those Amazon fans you can buy the phone and still pay for a $36 upgrade fee from the company plus a $36 upgrade fee from Amazon (unless you get one of their "specials") and also agree to a separate contact to Amazon in addition to the wireless carrier. As a customer you have many rights, it's up to you to use those rights. It's attached to your wallet. Oh.....if you decide that you want to move to another carrier they too will charge you an activation fee in addition to having to pay for a new phone. Good luck.


Comment #2 by: Cre8ivdsgn on 22 Feb 2012, 16:45 UTC reply to this comment

Yes, this is pretty outrageous. I just went to the att store to get a simple SIM card so I could give my youngest son one of my old phones. I was floored thast the card was free but to add the line to the family plan triggered the $36 fee. I'm sorry, but why the hell should I shoulder the burden of ATT's inability to successfully negotiate with Apple?!! ATT has about as much integrity as CitiBank, the airlines, and other nickel-and-dime outfits trying to stick more fingers in our back pockets.
I've been an ATT customer since before they bought Cingular, but I will be reviewing my options to change over to some other carrier as our family phones get to their renew dates.

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