14 DAY TRIAL // Major carrier AT&T has just confirmed changes to its equipment return and service cancelation policy, which are likely to upset its customers.
It appears that starting October 7 customers will only have 14 days to return their newly purchased device for whatever reason they see fit and cancel the service without having to pay the Early Termination Fee (ETF).
The previous cancelation period was 30 days, but the carrier decided to shorten it for unknown reasons. It is also worth mentioning that customers who cancel the service within three days will receive a refund on all activation fees paid.
“AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee. While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time.”