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April 11th, 2008, 10:02 GMT · By Andrei Dumitrescu
80010514 Error Hits PlayStation 3 |
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When there's console talk going on, someone is bound to bring up the subject of the Red Ring'o'Death syndrome of the Xbox 360. There's been a lot of talk about how Microsoft almost never delivers actual new consoles and instead patches old ones up. And it's fairly known that high hardware failure rates are one of the main issues users have with the Microsoft game console. But Microsoft is not alone in not addressing
quickly and professionally all the problems that are related to its consoles. Rumors have been cropping up recently, especially after the latest firmware upgrade, that the PlayStation 3 console from Sony is beginning to develop a hardware failure syndrome. The error code associated with it is 80010514. But Sony doesn't yet acknowledge the existence of this particular error. The people at Game Revolver managed to reproduce the error on their game console. They seem to believe that the error code means one of two things, either a faulty sector on the internal hard drive or a faulty installation of software/firmware. Apparently, a hard drive issue might be generating the second possible explanation, if a firmware is attempted and the bad sector gets written over. The fact that the console affected by the error could still play DVD and Blu-ray movies without problems gives even more truth to the theory that it can all be a symptom of a defective firmware update generated by way of a faulty internal drive in the PS3. The usual steps of dusting off your console and preventing any possible overheating apply, along with having a stable connection when attempting the firmware update. What's strange is that Sony technical staff doesn't seem to be aware of any error code 80010514. A Sony spokesman told Eurogamer: "I've spoken to our Customer Services department and they aren't aware of this issue with the PS3." Could it be simply a communication issue or a genuine refusal to acknowledge an existing PlayStation 3 problem?
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| Comment #1 by: Cam Mc on 15 May 2008, 23:03 UTC | reply to this comment | Had this exact error. Was playing GTA4, the game froze so restarted the system. Started the game up again and it ran for 5 minutes before feezing. Restarted agin and attempted to load the game but recieved the above error. tried other games with the same result. Took my PS3 back to retailer, who sent it away for what seems like the longest 3 weeks of my life. Not happy... |
| Comment #2 by: mason on 05 Sep 2008, 22:22 UTC | reply to this comment | yh that is what happend to me and i think sony should do something about it because the is getting a joke it realy gets me angry but now im gonna have to get a new 1 with my garenty |
| Comment #3 by: adam on 15 Sep 2008, 07:48 UTC | reply to this comment | I Just rented beau-wolf from blockbuster started watching it then it just turned my ps3 off now nothing will work on it could it be a virus on the dvd because i have not had any problems until i used that disc i want to cry is there any help out there ? |
| Comment #4 by: kris on 13 Oct 2008, 03:11 UTC | reply to this comment | Just got the 80010514 error code today after making a firmware update last night. Called Sony and they still know notihng of this error code. When explaining that this is a widespread iissue that is being reported on the net, they failed to acknowledge it's existence.
My PS3 was not covered under the maufacturer warranty so luckily I had the extended warranty through Circuit City. My dissapointment with Sony comes from the fact that they will not acknowledge this as a problem. And I quote the several reps I spoke with today, "This error does not exist in my database". When I purchase an expensive quality product, I expect for the company from which I purchased this equipment to recognize these issues. |
| Comment #5 by: Marc on 07 Nov 2008, 16:04 UTC | reply to this comment | Guys I also encountered this problem after updating to firmware 2.52.
Any idea how to fix this?!? |
| Comment #6 by: ray on 24 Nov 2008, 23:53 UTC | reply to this comment | after the ps3 updated from playing grand theft auto it happened. i was about to beat the game and it froze. booted it up again and it went out in about a minute. i hope sony will figure out how to fix it because i dont have the money to get a new one |
| Comment #7 by: bruce on 05 Jan 2009, 09:26 UTC | reply to this comment | So if this is a fairly big problem and sony won't deal with it, who do u call to fix it without warrenty? Shouldn't it be Sony's responsiblity because it's their bloodying update that kills kills their fairly expensive systems? What can we do to make them fix it?
My nephew got one for christmas, my mom bought it, not knowing to keep the recpit incase of a problem that "doesn't exist ". How many others are going to pay for the machine and then almost the same cost, if u have a 40GB, to get it fixed from their software issues? Almost sounds like a marketing gimmick of sorts. |
| Comment #8 by: James on 09 Mar 2009, 13:22 UTC | reply to this comment | I've got the same problems this sux!! what can I do now update the new firmware ??... |
| Comment #9 by: Shawn on 06 Apr 2009, 13:38 UTC | reply to this comment | I get the same error since update. I can't save any of my settings on socom the error comes after each game and when i first boot up i just click on no and continue in but it is a pain in the rear. So i have to redo my settings everytime i get into a game. |
| Comment #10 by: christian on 07 Apr 2009, 16:17 UTC | reply to this comment | same error code with me but onley on ONE game? off course the one i play the most [cod4, proablebly dosnt matter) What is the deal with that?! All the other games works just fine. enybody else had this problem? |
| Comment #10.1 by: Cyrad on 21 Oct 2011, 20:26 GMT | I also had this happen with only one game. i do not have any problems with any other games. and sometimes i can still run the game. |
| Comment #11 by: ade on 07 Apr 2009, 16:50 UTC | reply to this comment | same problem here. sony dont wanna know. error 80010514 came up last night . sony refuse to accept there is a fault with their console that i paid 500 quid for last year..i dont expect expensive equipment to go wrong after 18 months of careful use ....mine is a 60 gb and i purchased it in september 2007...it went wront after downloading and installing firmware 2.70 and im fairly sure that this is what has killed it...sony wont be getting any more of my money ever again if they dont fix my console for free. |
| Comment #12 by: Cool Mom on 01 May 2009, 23:11 UTC | reply to this comment | Having the same issue. Contacted Sony--no help! Writing a letter. Question---What year and date of purchase?? Maybe we can pinpoint something. Mine is December 2007. Maybe an issue with this date . Maybe we can start a class action law suit! Sony needs to be responsible for their mistake, not the purchaser. |
| Comment #13 by: Mike on 09 May 2009, 14:08 UTC | reply to this comment | I got mine in December 2007 and i got that message yesterday. Rung PS3 helpline, the guy took my details and told me to wipe the ps3 (having backed up my saved games on a memory stick). Very happy last night, when it worked, got through a full game of pro evo09.
Play it this morning, gets about 10 minutes in to Assassins Creed and just stopped! Proper pissed off. Left it another 10 mins tried again, got 10mins in to pro evo, same happeded again. THe Error message 80015014 has only come up once though.
Am I gonna have to send it off and pay for it to be fixed??? |
| Comment #14 by: Jason on 14 May 2009, 05:34 UTC | reply to this comment | Just got the 80010514 code. Have had the ps3 80gb for over a year.Was playing resistance 2.The game froze turned machine on then off got the game back for a few min then bam got the code again. I think its time for sony to get a class action law suit!!!!!!! |
| Comment #15 by: Sined on 16 May 2009, 14:58 UTC | reply to this comment | awwwwww! my ps3 is out of warranty someone knows what can do? the damned 80010514. please help! |
| Comment #16 by: wayne on 16 May 2009, 23:51 UTC | reply to this comment | Got the same code, called sony and they were no help. First guy said he had heard of the issue but couldn't help us b/c it was out of warranty (wanted to charge us $150). Then talked with his supervisor who said he had never heard of the issue. Sounds like a cover up to me. He was very rude and sounded like he was just reading from a screen. NO HELP!!!!!! Needless to say we are very frustrated and Sony needs to get customer service skills and fix the problem. Loved the ps3 when it was working, but will never buy another sony product again due to the poor customer service. |
| Comment #17 by: joel on 26 May 2009, 19:18 UTC | reply to this comment | just happened to me today, playing littlebigplanet, it froze, turned off ps3, turned it back on,and as far as the system was concerned, there was no disk in the drive. took out disk, put back in and it showed up. clicked on it ad it loaded but i could not play any levels offline or online. practically none of my profile was loading tried many other games, some came up with code others would load but then just freeze when it came to loading saved games. my ps3 was bought in december 2007 and is a 40gb model. |
| Comment #18 by: azucena on 27 May 2009, 20:55 UTC | reply to this comment | Well I tired everything and called ps3 and said to send it in for 149 ++taxes with only 90 days warrenty. I think thier is something wrong with thier updaters they seem to affect machines of 2007. I think everyone is out of warrenty and it s just another way of making money. I have a 2007 and other coworkers are having simmlar issues my console cant download the update or playonline or use playsation network, but everything else works internet and games what do I do now.... get a new one with warrenty of so many years since know i know sony's crap for not maning up to their misstakes |
| Comment #19 by: Jordan Janssen on 30 May 2009, 00:49 UTC | reply to this comment | ok i have a question 1st of all i called sony and they said that my games are defected but i have played them before at a friends house and they played so it couldn't be the disks. They kept saying to me that its the disk and if it wasn't the disks were now defected because they were played in the ps3. Is it possible that me playing my games now defected the disks because if thats so whats the point of spending 60 dollars plus tax and you can't play your games you spent all your money on for and now they are defected.
Sony kept doubting it and said they will not send me a new ps3 even though its defected what should i do? please help.
I also have spent a lot of time on the games and im and 8th prestige on cod4 and 1st prestige cod5 and 8 usernames. I don't want to lose everything i worked on and lose it all please help what should i do?
Thank you so much,
Jordan |
| Comment #19.1 by: robert on 25 Aug 2009, 04:41 GMT | you wont lose your cod online stats. it isnt stored on your system. you will lose your offline trophies and game play if you dont back it up on a usb drive before resetting to default, which doesnt help the problem either(personal experience). your usernames you just re-enter after by going to add existing account and putting the info in. so your good as long as you transfer all files you want to a usb drive first. |
| Comment #20 by: LawDonut on 11 Aug 2009, 08:42 UTC | reply to this comment | Hi guys. This has become a common issue and one that the Law Donut has addressed.
Read the tactic one of our writers used to get the repair fee waived and where you stand legally on the matter - http://bit.ly/2AzH8 |
| Comment #21 by: robert on 25 Aug 2009, 04:36 UTC | reply to this comment | its amazing that everyone has this problem except for sony tech. myself along with four friends that i play games with all have this issue. guess this is the end for sony. time to switch to xbox. |
| Comment #22 by: Jawad on 31 Aug 2009, 22:37 UTC | reply to this comment | Just got the new PS3 Slim on Friday 8/28 (pre-ordered from Amazon and selected overnight shipping). Took it out of the box and played RE5 for maybe 2 hrs then... nothing. Game froze up, when I rebooted I get the 80010514 message. Tried again the next day, still nothing. It shows the media bar but when I try to load a game the disc drive makes this weird sound like it's trying to get going but can't. Needless to say I am not happy - I'm considering returning this thing outright, forget the repair. Have had my Xbox 360 for 2 yrs and not one single problem with it. Had network issues once but it was a problem with my router, not the Xbox, which Microsoft support patiently talked me through.
This is not how you expand your installed base, Sony. |
| Comment #23 by: Greg on 26 Nov 2009, 22:41 UTC | reply to this comment | same problem error code 80010514 call sony not covered under warrenty will have to spit out 150 for repair sucks!!!! |
| Comment #24 by: chad on 27 Dec 2009, 05:01 UTC | reply to this comment | I just had this same error code all of a sudden my game froze. turned of the ps3 then i got this error code and my ps3 is broke now. called sony and since i bought mine in dec 2007 the warr. is up i asked to talk to supurvisor and all i got was attitdue and rudeness. I have to shell out 170 just for the repairs thats not including taxes or shipping and handeling. I am very dissapointed in sony I have always been faithful to them and now I am never touching any of their stuff again unless i get a new system. This is clearly a defect that they will not aknowledge and think that is their way around it if people kick up a big enough fuss they will have especially with the extream competition out there now in the next gen gaming. |
| Comment #25 by: JuanPablopr on 01 Jun 2010, 21:19 UTC | reply to this comment | i got the same problem when i actualize the ps3 to play online.
Now the games cant be readed or play.
there is or not a solution to this problem???... please SONY respond |
| Comment #26 by: the man on 10 Aug 2010, 18:17 UTC | reply to this comment | ugh just got this error code can i fix it??? without paying some ridiculous price to get it fixed? plz respond i havee over 100 ps3 games and i cant afford another im going to have to get a 360 then.... |
| Comment #27 by: Zero on 19 Aug 2010, 02:11 UTC | reply to this comment | Same thing happening to us. Started after an extended gaming session on FF 13. |
| Comment #28 by: Sin on 09 Sep 2010, 09:55 UTC | reply to this comment | Ps3 worked fine until i played Red Dead Redemption. Character sunk underground and game froze. Took a 3 month break of the system and game then decided to play some Demon's Souls with a friend. Game couldnt even load and i was stuck at a black screen for 5 minutes then Error 80010514... Tryed MANY solutions.
Obviously my warrinty is a little out dated by now i'm sure. Theres no way I'm going to dish out money for a error that the company even denies to exist. Calling them tomorrow. Don't care if my Ps3 gets replaced or not they should atleast acknowledge that the problem exists or its not going to get fixed. |
| Comment #29 by: bikerdazboy on 18 Oct 2010, 15:50 UTC | reply to this comment | its still here! luky me just been hit with the 80010514 error on my 5yr old back play ps3. DAM!!.... thought i`d got away with it, new unit seems to be the only advised i can find. |
| Comment #30 by: laughingman on 28 Oct 2010, 05:49 UTC | reply to this comment | The ps3 error code 80010514 is the disc read error where your ps3 wont recognize you have a game in or you are able to play for about time minutes or so and your system freezes you reboot and try and try again to no avail. you can (like i did) try the restore file system( which wont delete any saved data), restore default settings (which will delete all your save data make sure to do a back up before you do with a flash drive or external * drive) but in my case none of that worked i have done a lot of research and what i found was its a problem with the blu ray laser that goes out do to over heating or just gets old like mine and wears out. you can try cleaning the lens with a lens cleaner. i read that a lot of people say it was the firmware update that bricked their system me personally i dont think that was the case my system is 3yrs old and i have 12 people on my friends list that i know personally and they have not had that happen to them. so any case you need to pull your system apart to get to the blu ray drive lens dont worry its not like the yellow light of death you dont have to tear down your system to bare bones and reapply thermal paste to mother board. i wont explain the steps on dismantling search you tube for info a good site for finding a ps3 laser is psxboy.com around 50 bones and S and H to get a new one better than paying sony 150 to repair you system if is out of warranty . you have to tear down your ps3 to know what laser you have some of the models for laser are kes400aaa or kes410a to get you started dont quote me on those doesnt mean you have either one and some lasers are dual lens some are single and u have to get the same one you have in your ps3 because they are not all compatible so 40 gigs wont work with 60 gigs and phats to slims models ect. hope this helps ........................ this error code S#!t sucks oh and sony wont sell you any parts so dont try that |
| Comment #31 by: joneszy on 14 Nov 2010, 11:51 UTC | reply to this comment | i think that sony are a bunch of thieves and they know exactly whats going on |
| Comment #32 by: cdi81 on 08 Feb 2011, 03:00 UTC | reply to this comment | this error pisses me of iv done every thing and it just comes back |
| Comment #33 by: danky on 07 Mar 2011, 21:58 UTC | reply to this comment | this freaking error is a nightmare. wish it on no one. and i dont get why sony has not fixed this problem, if it is from firmware. and for me just so happens to happen at end of warranty.
i have tried every thing but replacing the lens. i even replaced bluray and still get this * error. |
| Comment #34 by: bochelo on 03 Apr 2011, 19:45 UTC | reply to this comment | just got mine today 800101514 error code......
i want mine fix for free..i have no warranty..no money....i bought this a while back..i played hard COD..and it all of a sudden starts freezing.and not a single game disc i have will work because of the 80010514 error. |
| Comment #35 by: 99 on 15 May 2011, 23:31 UTC | reply to this comment | i think that playstation@R should put new system in |
| Comment #36 by: shinelle on 05 Jun 2011, 20:39 UTC | reply to this comment | my ps3 keeps saying error 8002314A whn i try to access the ps store or other apps like that. What should i do |
| Comment #37 by: iLL on 07 Nov 2011, 01:28 UTC | reply to this comment | I started getting the error when I purchased uncharted 3 seems to of had an effect that makes other games unusable as well but can still play most of my other games never been able to play uncharted 3 on that console |
| Comment #37.1 by: carter on 03 Feb 2012, 03:47 GMT | same here buddy, Uncharted3 :( |
| Comment #38 by: iqbal on 13 Dec 2011, 22:11 UTC | reply to this comment | i had same problem but i figure it out.... first i checked my free space of drive its showing 20gb free (i have 500gb drive).... i just start deleting my files from movies, music folders in those folders i found some corrupted files too... i mange to fee up 150gb space in drive and reboot ps3... gr8 now its working... without restore or format my drive... just try once.. | |
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